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Monthly Archives

September 2015

Can Automation Improve Customer Experiences?

By | Customer Experience

Firstly, let’s talk about James.  James has an issue with his car insurance and decides to call them on his lunch break. He carefully selects the department he needs to talk to.

Sheila also has an issue with her car insurance and like James decides to call them once on her lunch break and just like James she carefully selects the department she needs to talk to.

customer survey

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My 1st Dreamforce Experience

By | Communications

dreamforce

I have been working as a developer on Salesforce.com and force.com for over 10 years and have always wanted to attend Dreamforce. This year finally marked that opportunity and it has been an awesome experience so far.  Just two days in and we still have Dreamfest to come! In these two days I have already seen many innovative solutions on both sales and service cloud by other partners and developers.

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