Your customers want to talk.
With 59% of customers preferring to call because they want a quick answer and 57% picking up the phone because they want to talk to a real person1, it’s important to get it right.
The quickest way to provide effective customer service is over the phone. Especially if the customer needs to get in touch with you urgently. To help you perfect your conversations with customers, we’ve put together 3 tips for making your calls as successful as possible.
You and CloudCall. It Just Clicks.
Ensure your conversations are as effective as possible. Here’s our top tips to enhance your calls:
- Be prepared – check contact records with Inbound Screen Pops before calls to understand the customers history.
- Capture calls – capture call information, including notes and recordings to providing an overview of call activities.
- Listen in – listen in on live calls or call recordings to help with development and training.