Reach many contacts at once, by sending a Broadcast SMS to a personalised list of numbers.
Blend your phone system with your CRM, so that all your communications are captured and stored within your CRM system.
When calling a contact, a local number can really make a difference. In fact, Local Presence increases pick up rates by more than 200%.
Look at key performance metrics to help grow revenue.
Encourage best practise to save time by making notes during a call that are automatically saved to CRM.
Increase outbound call
productivity by over 25%.
Remove manual data entry to minimise errors and save time, and reduce the use of personal devices.
Get through a tear sheet in
record time – works in conjunction with Voicemail drop for maximum efficiency.
Enable a smoother response for
happier contacts who spend less
time on the phone.
Get to inbound calls faster
through the next available
person automatically calling
the caller back.
Gone are the days of reading the same spiel. Save at least 30s per voicemail with pre-recorded tailored messages you can leave with just a click.
Create the best possible experience by learning from call recordings.
Stay connected whilst out and about, with the CloudCall app. Call, send texts and update
records with call notes from wherever you are.
Share contacts, make calls, and send texts from within your Microsoft Teams.
Onboard new hires faster with in-call supervisor features such as Monitor, Whisper, Barge.
Directs calls to the next available agent or team member, meaning no calls are missed.
Enter the call alongside your agent, to provide more information or to step in when necessary.
Reach many contacts at once, by sending a Broadcast SMS to a personalised list of numbers.
Encourage best practise to save time by making notes during a call that are automatically saved to CRM
Directs calls to the next available agent or team member, meaning no calls are missed.
Create groups to direct calls to, making sure each call reaches the correct area of the business.
Calls can go through to your softphone, mobile, desk phone, you name it.
Record, play back and download all your calls, so you can focus on each conversation. Recordings are saved within each contact’s CRM record.
Build and customize dynamic dashboards and reports, to get a full view of your team’s calls
Instead of dialing numbers manually, save some time and click on a phone number to call instead.
Instead of calling your contacts, save time by simply dropping them an SMS instead, with just a click, straight from your computer.
A simple and flexible service management tool that enables you to provide the best experience for your customers.
Stay connected whilst out and about, with the CloudCall app. Call, send texts and update records with call notes from wherever you are.
Instead of dialing numbers manually, save some time and click on a phone number to call instead.
Our intelligent system can automatically hear consent given on a call and starts recording. Great for compliance!
Blend your phone system with your CRM, so that all your communications are captured and stored within your CRM system.
Kind of like a big red button; if everything is going badly you can end the call for everyone.
If you’re out and about or off on vacation, your calls are safe in the hands of other agents, groups, or your voicemail.
Your conversation history is automatically logged and saved within the contact records, with the same information accessible for all agents.
This robot receptionist directs callers to the right team or person, first time, every time.
When calling a contact, a local number can really make a difference. In fact, Local Presence increases pick up rates by more than 200%.
Share contacts, make calls, and send texts from within your Microsoft Teams
Listen in to an agent’s call to make sure everything is going well.
Automatically dial contacts one after the other, so you can focus on speaking to your customers,not looking for them
Shows your colleagues, supervisors and managers if you are available, on a call, or away.
If you’re popular and have callers waiting in a queue, they can choose to leave a voicemail or arrange a callback later.
View information on your team, to see who is on active calls and see stats in real-time.
Give vital support to your agent’s whilst they’re chatting away on live calls.
Look at key performance metrics to help grow revenue.
The thing you use to make calls, just through the ether. All you need is a laptop and an internet connection and you’re good to go!
When receiving a call, you get an on-screen notification, showing who’s calling, then linking you directly to their CRM record.
Get better pick up rates and make or take communications on the go from mobile devices.
Create and send text messages as part of an automated workflow, from within your CRM.
View information on your (or your team’s) SMS messages.
See a single view of your team’s calling activities. Monitor and interact with your agent’s live calls.
If you can’t answer a call, it’s sent to voicemail, is then recorded, sent to your email, and saved into the CRM.
Gone are the days of reading the same spiel. Prerecord tailored Voicemail messages you canleave with just a click.
Speak to your agent to offer support, without the caller on the line being able to hear.
We’re so confident that you’ll love CloudCall o1, we’ll buy out your existing contract.
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
Seamless experience across mobile, web and desktop for maximum agent productivity.
Indestructible new infrastructure for business consistency and effortless scalability
Available for the World’s leading CRM’s
