Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues:
CloudCall can help reduce call queues in your business with features such as queue callback, calling groups and IVR (interactive voice response). Request a call to speak with one of our team about how we can help reduce pressure on call centre resources and improve customer satisfaction levels.