4 top tips for managing call queue times | CloudCall

4 top tips for managing call queue times

Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues:

CloudCall can help reduce call queues in your business with features such as queue callback, calling groups and IVR (interactive voice response). Request a call to speak with one of our team about how we can help reduce pressure on call centre resources and improve customer satisfaction levels.

Nicole Dopson

About Nicole Dopson

Nicole Dopson is the Marketing Communications Executive based at the CloudCall UK headquarters. She is passionate about creating content that informs and inspires. Outside of the office Nicole enjoys walking her dog and curling up with a good book.