4 ways CloudCall can support your Customer Service team | CloudCall

4 ways CloudCall can support your Customer Service team

Great customer service is critical to your businesses success. But how can you make sure your team giving out the correct information to customers? Are inbound calls being answered quickly enough?

Manual monitoring or asking your team to self-assess performance is inefficient, so here’s 4 CloudCall features that can help:

  1. Supervisor Panel: get an instant birds eye view of what calls are being made when, for how long, and whether they hit the mark.
  2. Monitor: listen in to calls to ensure scripts are being followed.
  3. Whisper: offer real-time suggestions to your team to keep them on track.
  4. Barge: facilitate discussions, boost customer satisfaction, ensure first call resolution and make important interruptions if required.

Chat with a member of our friendly team to find out how we can help your customer service team today!

Joe Phipps

About Joe Phipps

Joe is our Digital Content Specialist, based at our Leicester Office in the UK. He heads up and creates our video based content and the odd blog or two. In his spare time Joe enjoys cycling, collecting records, and his cat Dot.