Great customer service is critical to your businesses success. But how can you make sure your team giving out the correct information to customers? Are inbound calls being answered quickly enough?
Manual monitoring or asking your team to self-assess performance is inefficient, so here’s 4 CloudCall features that can help:
- Supervisor Panel: get an instant birds eye view of what calls are being made when, for how long, and whether they hit the mark.
- Monitor: listen in to calls to ensure scripts are being followed.
- Whisper: offer real-time suggestions to your team to keep them on track.
- Barge: facilitate discussions, boost customer satisfaction, ensure first call resolution and make important interruptions if required.