It’s now a fact that ‘going’ to work isn’t about working from the office anymore. It’s about getting the job done from wherever you are, and it can be helped or hindered by the tools you use.
Remote working has increased dramatically since the start of the COVID-19 global crisis. Gartner reported that 48% of employees will likely work remotely at least part of the working week after COVID-19 vs 30% before the pandemic.1 A fully mobile sales team is possible and even better; it can provide great results. In a digital age we are able to be constantly connected with our colleagues via multiple channels, and companies who use a mobile workforce have a competitive advantage.
Take a look at our top 5 reasons why you need a mobile sales team:
Remote working has shown to improve productivity. One study found that remote working employees worked 1.4 more days per month, equalling more than 3 additional weeks of work a year.2 With this increase in efficiency and tools such as a CRM integration, remote working sales teams will be able to increase their sales performance significantly compared to office based teams.
2. Access important information
Sales teams can access all the information they can in the office from anywhere, all they need is an internet connection. A CRM integration is a great way to store conversations with customers and keep their details up to date. By capturing all customer conversations directly in a CRM, agents get an overview of the customers full contact history. CloudCall features such as screen pops, call recordings and the CloudCall Go! mobile app mean salespeople can have access to all the data they need to close a deal. Capturing these conversations allows CloudCall to turn the data into valuable insights.
3. Shorter response times
Having access to customer details allows mobile sales teams to respond to customers straightaway. A shorter response time is not only great for customer satisfaction levels but also increases sales. A study found that “salespeople had 100 times greater chance of making a successful contact with a lead within five minutes of an inquiry, as opposed to 30 minutes. That same lead was 21 times more likely to enter the sales process if contacted within 5 minutes.”3
4. Track important insights
Having tools like real time dashboards and supervisor panels allows managers to keep up with the output and success of their mobile sales teams. Features such as Call recordings can help with training too. Neville James, UK Sales Director at CloudCall believes that “CloudCall allows me to go into all our systems in detail. I can see the calls that have been made, who’s making them, frequency of calls and how long people are on their calls for. But most importantly for me, I can randomly listen to the calls.”
5. Collaboration on the go
Being able to record all valuable data directly into a CRM means that everyone in a sales team can access up to date information from anywhere. Tools such as SMS messaging allow teams to collaborate in real time, making interactions with customers a positive experience for everyone.
A mobile sales team is the future. Is your company prepared? Contact a member of the CloudCall team to find out more or book a demo here.