Improve Your Productivity with CTI for Access RDB

Access RDB is a CRM that was built by recruiters for recruiters. We understand how important it is to have a central system where you can manage candidates, clients, contacts and vacancies. A significant part of this management involves keeping track of your communications with your candidates and clients. We've made it simple for you to do this by integrating your phone with Access RDB, so that you can make and manage your conversations in one place.

Want to see CloudCall for Access RDB in action? Schedule a short demonstration with the CloudCall team.

Connect Your Phone with Access RDB and Capture Your Phone Conversations in Your Contact Record.

Click to Dial

Be more efficient by making calls with a single click from Access RDB

Screen Pops

Receive inbound screen pops, which link to the caller's record to quickly identify callers.

IVR

The IVR interacts with the caller, identifies information and routes the call to the appropriate person.

Automatic Call Distribution (ACD)

The ACD examines reporting about your team's call activities and routes the incoming call to the best available person.

Voicemail Drop

Leave a carefully composed, pre-recorded voicemail with a click of a button.

Call Reports

Access real-time reports on all inbound and outbound calls, helping you to monitor your team's activities and set KPIs.

Real-time Dashboards

Create and analyze your own activity dashboards, providing advanced call analytics in real-time.

Supervisor Panel

Monitor and interact with live calls - ideal for training, monitoring and encouraging best practice approaches.

Call Controls from Access RDB CRM

Built-in call controls to hold, mute, transfer and conference the calls, directly in Access RDB.

CloudCall Portal

Manage your organisation's call profiles, configure call settings, user and service accounts and access real-time activity reports and call records.

Conference Calls

Add up to 10 people to the CloudCall conference call facility. The calls can be recorded and stored in the CloudCall Portal.

Call Recordings

Record, store, and playback calls directly to your Access RDB CRM contact records.

Queue Callback

Allows callers in inbound call queues to choose between requesting a call back or leaving a voicemail

Local Presence

Dynamically display a number that is local to the area that you are calling to increase pick-up rates.

CloudCall Go!

With the CloudCall Go! mobile app, make calls from your mobile device which is logged, recorded and synced to your contact's record in Access RDB.

Work Anywhere

A simple way to work flexibly, as you can use any device to make and receive calls, making sure that there are no limits to your calling activities.

Call Logs

Capture all essential call information including call categories, notes and call recordings, which are saved in your Access RDB contact record.