Charlie Driver, Author at CloudCall
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Charlie Driver

How CloudCall can help you engage with more candidates, faster

By | Communications, Productivity

On Tuesday 17th November, CloudCall showcased two masterclasses at the Recruitment Innovation technology Showcase.

Don’t worry if you missed them, as we are posting the videos for you to watch here. We already uploaded our first presentation, on ‘Balancing increased workloads in a multi-channel environment’, which you can find here.

Our second session, again led by our Senior Sales Manager, Josh Martin, explores ‘How CloudCall can help you engage with more candidates, faster’, which also tells you a bit more about our CloudCall for Microsoft Teams integration.

Please view our second showcase below.

Thanks for watching, if you would like to know more about CloudCall, then you can book a demo here.

How CTI can benefit your business

By | Communications, Technology

CTI, or Computer Telephony Integration for the technical ones among us, allows computers to not only interact with a phone system, but move control of the platform to a computerized environment. A lot of long words there, which basically means you can control your calls via your computer!

A CTI links to your existing CRM system, allowing you to capture your texts, calls and instant messages.

There are tonnes of benefits CTI can bring to your business, we have handily listed 3 of them here. You can thank us later.

If you connect your CTI to your CRM, then you can access your entire communications history with that client, no matter the system where the interaction took place.

For example, if your client rings up and asks for more information about the frog painting* you discussed with her on e-mail last week, you can easily pull this up. This makes for a seamless and personable experience for the customer and easier processes for the agent than ever before.

As well as the benefits already mentioned, you can expect cost savings, customer satisfaction improvements and more time and resources to focus on growing your business. No reason for you not to really.

CTI without a CRM integration is only half the story and you will only gain half of the advantages.

To try it for yourself, why not book yourself a demo with CloudCall today?

Recruitment masterclass: the importance of balancing your workload

By | Communications, Productivity

On Tuesday 17th November, CloudCall showcased two masterclasses at the Recruitment Innovation Technology Showcase.

Did you miss them? Not to worry, as we have recorded both digital presentations and will be posting them on our site for you.

The first session, led by our Senior Sales Manager, Josh Martin, explores the topic of ‘Balancing increased workloads in a multi-channel environment’.

In this session, Josh looks at why call volumes are increasing, the challenges that recruiters are facing as a result, as well as explore the ways that recruiters can use technology to balance workloads while enjoying a more effective dialogue with clients and candidates in a multi-channel environment.

Please view the showcase below.

Find that interesting? We knew you would. If you would like to view our second session, ‘How CloudCall can help you engage with more candidates, faster’, make sure you keep your eyes peeled for our next post.

If you would like to know more about CloudCall, then you can book a demo here.

Benefits of CloudCall for Teams

By | Productivity, Technology, Training

Shout it from the heavens, the rooftops, the streets: CloudCall is coming to Microsoft Teams! As you can tell, we’re pretty excited here at CloudCall. Not only are we excited to share with you the new integration but also there are tonnes of new benefits for you to explore and enjoy.

With so many of us working remotely, programmes like Teams have become not just a handy work tool, but also a way to stay connected to your contacts and your colleagues. Teams has become an essential part of day-to-day work life for people around the world.

Here are just four of the many reasons CloudCall for Teams will benefit you and your colleagues, allowing for a more seamless and productive work experience.

These are just four of the many benefits CloudCall for Teams has, but there are many more accessible to you. The CloudCall for Teams integration will be accessible through many existing CRM’s, including Bullhorn and Salesforce.

We recently asked our Chief Technology Officer, Paul Clark, a few questions about the positive impact our Teams integration will have on those working remotely, he told us: “…companies can use our solution to seamlessly recreate the office experience and empower their employees to communicate intuitively with their colleagues, while accessing all the information they need to work efficiently and provide an exceptional service to their clients.”

To read the full interview click here.

CloudCall productivity hacks

By | Communications, Productivity

We have three easy ways for you to make more calls, increase pick-up rates and train new hires, through CloudCall. We’d go as far as saying these are ‘life hacks’, dependant on how much you use your phone systems.

You can utilise all three of our hacks to increase your team’s productivity and get the most out of CloudCall.

  1. Speed up your sales process with our Voicemail Drop feature

If your team are making a lot of outbound calls each day, don’t waste valuable time leaving a voicemail each time someone doesn’t pick up the phone. This leads to ‘voicemail fatigue’ (we may have just made this up), meaning the quality of each of the messages can suffer significantly, the more you have to do them.

But fear not! CloudCall is here to save the day. When using our Voicemail Drop feature, when you reach a contact’s answering machine, you can simply click on the Voicemail Drop option, allowing you to leave a pre-recorded voicemail.

This ensures each member of your team are leaving a high-quality voicemail every time. “What about personalisation?” We hear you ask…We’ve covered that too. Before you click on Voicemail Drop, you can add any sort of personalised message you like, then drop your pre-recorded message and the contact will be none the wiser!

With all the extra time your team will save, they can reach a higher overall call volume. Once the voicemail is dropped, the call ends and the agent can move on to their next task.

  1. Increase your pickup rates with local presence

We’re all guilty of it. We see a number calling and they’re based the other side of the country so sometimes we decide not to answer. But when we see a local number and we think hmm, this must be relevant, so we answer the call. Well, welcome to the future, folks!

CloudCall offers our users an option called Local Presence. Using this option allows you to change your caller identity during an outbound call, to get as close to the area code as possible (without them having to get a restraining order).

Having a recognisable area code show up on the client’s phone will increase pick up rates for your team on initial calls. “Is this spoofing?” No, it’s not. Unlike spoofing, which mimics the first six digits of the contact’s phone number (and isn’t a real number), CloudCall offers real numbers.

Purchased from CloudCall, these are real numbers. If your contact tries to call the number back, it will go directly to you or your colleagues instead of not connecting, as it would spoofing.

  1. Help new hires reach full productivity, faster

As if we hadn’t already sold it to you enough – there’s more!

Instead of training your new hires on conference calls or using a call splitter to allow colleagues to train on a call, you can use Call Monitoring to get them up to speed.

In the Supervisor Panel, clicking on a live call will allow Call Monitoring. The Monitor feature will allow you to silently join the call. This allows new agents to listen to calls in real-time without the other agent or the contact being notified in any way. Clever, right?

With Call Monitoring, employees can get comfortable with generic conversations being had without directly interfering with calls. You can also use the Whisper function, allowing you to talk to your new agent whilst they are on a call, offering guidance and support without the contact knowing.

This feature is especially useful in the current climate, where training and development may be taking place remotely. Call Monitoring will make your new colleague feel prepared and more connected to their new team.

Click to find out more about Call Monitoring and how to support your team remotely.

Did we convince you? If you want to take a closer look at what CloudCall has to offer you, you can book in for a demo here.

5 tools for contact centre leaders

By | Communications, Management, Remote Working

Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls. 

We haven’t yet made a system that can manage your team for you, but we have made one that can assist in managing, mentoring and training your agents, no matter where you are.  

We know how important it is for you to be there for your team whilst working remotely and in uncertain times. Our features do make certain however, that you are able to support your staff, no matter where you or your agents are based.  

3 reasons you need call recording

By | Communications, Product, Sales, Technology
When you hear the term ‘call recording’, what springs to mind? Is it James Bond listening to a villain’s call via a secret pen? Is it a dodgy journalist hacking a phone? No matter your preconceptions, the truth is call recording is a great feature for your business and we are here to tell you why.

Call recording allows you to record and store a library of your past calls, providing you easy access to any call you like, at any time. You can use your call library to train new employees, assess the productivity of your team and to boost sales and set personalised goals. Read More

Motivate your sales team with analytics

By | Communications, Productivity, Sales

Ensuring productivity can be hard, but especially so if your team is working remotely. CloudCall has some amazing features (if we do say so ourselves), that help you to motivate your sales team.

Using call analytics will help you to track the productivity of your agents, use insights to improve call quality and assist you in creating individual goals and KPI’s for your sales team.

Sales teams are an essential part of your business, so why not use your agent’s day-to-day calls to enhance and increase your sales? We do!

Take a look below to see how our features can help you motivate your team:

By using the above features, you can tailor goals for each individual, to then effectively motivate your team to hit their KPI’s.

Our industry leading cloud-based phone system fully integrates with existing CRM systems, such as Salesforce, to make your life easier.

If you would like to know more, you can explore our CRM integrations or book a demo here.