As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business. Read More
How often do you answer calls from unknown numbers?
With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate. Read More
In this two-part podcast we speak to Maurice Fuller, the founder of StaffingTec, who is focused on helping staffing firms transform their operations digitally and prepare for the future of the recruitment industry.
With countless communication channels to choose from, engaging with your customers via the right method is of the upmost importance. Especially during times of crisis like the current COVID pandemic, customers what to know that you can respond well to pressure and maintain solid communications. Read More
In our next instalment of the Art of Conversation Podcast we are joined by Brian Cunningham, Managing Director of Allen Recruitment Consulting. Specialising in a variety of sectors, Allen Recruitment have a wide range of clients and candidates across the globe. In fact, this variety has allowed Allen Recruitment to achieve their two most successful months in June and July of this year, despite the pandemic. Read More
Reaching and getting the attention of the younger generations is no easy task. There’s no doubt that their use of technology is vastly different to that of older generations. Gen Z, in particular, have spent the majority of their lives surrounded by technology. This shift has transformed the way they want companies to contact them. Read More
Engage Hub has provided innovative customer engagement solutions to its clients for over 30 years. Their ever-evolving services make them a valued asset to some of the world’s most successful brands across the financial services, utilities, telecoms, retail and logistics sectors.
In this podcast Simon Brennan, VP Sales Europe, discusses solutions Engage Hub have rolled out for their retail clients during the pandemic. As well as what they have been doing across sectors including banking, finance, to help brands innovate and dramatically improve customer service & engagement. Read More
Our remote working toolkit ensures you have access to everything you need, wherever you are working. One such feature of the Remote Working Toolkit is the CloudCall Go! mobile app which allows you make calls from anywhere, while still recording all the necessary data in your CRM.