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Unifying Customer Touch-Points within Recruitment

By | Recruitment, Technology

Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability.  The visualisation of performance using user friendly Dashboards and Reports enables management  to scrutinize  and control crucial KPIs.

recruitment_touch_pointsHowever, many Recruitment businesses are experiencing disjointed customer and candidate journeys. This is primarily because the various touch points within the recruitment business operate within separate silos. For instance, it is still rare to see Recruitment and Staffing professionals working from a single system that gives a unified view of a Candidate (emails, phone conversations, CV and Social Data). This in turn means that conversations that happen between a candidate or customer and their recruiter rarely make it to the management team who can effect impactful actions and improvements based directly on this real-time information.

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User Adoption – How to Get Users to Fall in Love with Your Software

By | Communications, Marketing, Training

You’ve purchased and implemented state-of-the-art software for your business but it isn’t exactly meeting your expectations of improved productivity, reduction in costs and increase in revenue. Getting users to embrace new software is a big challenge for many businesses. According to the Butler Group, 50% of software functionality paid for and licenced by businesses is not actually used. How can you change that? We believe that the answer to this lies in user adoption – software can only offer a return on investment if the levels of user adoption are high.

User Adoption Happy Staff

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Cloud Fixes for Top Recruitment Challenges

By | Communications, Recruitment

CloudFixesBlogThe recruitment industry faces its own unique set of obstacles compared to other businesses, and it can be challenging for agencies to stay on top of staff, job listings, client needs and all the other demands of job placement.  Thankfully, in the era of the cloud, there are many tools to help address these recruitment-specific issues.

First things first, if you’re using a web-based CRM, you’re already on the right track. Compared to on-premise CRMs, web-based options allow for more scalability, access to more frequent and easier bug fixes and updates, and the ability to easily integrate with other essential tools (like the ones we will discuss in this post).

So what challenges can cloud-based solutions help you overcome?

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How Technology is Shaping the Future of Telephony

By | Communications, Productivity, Technology

At one point in time, the humble telephone was used by businesses simply to make calls – pick up the phone, dial a number and speak to the customer. But with advances in technology, they can now do so much more. Modern telephony helps to combine the best of both the worlds – the humble telephone meets technology. Computer-telephony integrations bridge the gap between your telephone system and your data helping businesses handle calls better, drive productivity and improve customer satisfaction.

Local Presence Blog post Image

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Can Automation Improve Customer Experiences?

By | Customer Experience

Firstly, let’s talk about James.  James has an issue with his car insurance and decides to call them on his lunch break. He carefully selects the department he needs to talk to.

Sheila also has an issue with her car insurance and like James decides to call them once on her lunch break and just like James she carefully selects the department she needs to talk to.

customer survey

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