James Page, Author at CloudCall
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James Page

man using natural language processing technology on phone

Natural Language Processing (NLP) in Recruitment

By | Recruitment, Technology

In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.

I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.

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Reach contacts easily with SMS on CloudCall for Microsoft Teams

By | Communications, News, Product, Technology

Psst! We have something to tell you… 

We recently launched CloudCall for Microsoft Teams and it now has a brand new SMS feature*. You can now send texts to your CRM contacts 

This past year has seen increasing numbers of people working from home. Programmes like Microsoft Teams have become not just a handy work tool, but a way to stay connected to colleagues and contacts.   Read More