Learning from your conversations is key to gaining insight on your customers and clients.
But did you know that 7 out of 10 businesses aren’t capturing their conversations… Read More
Insightful data is critical to understanding how to save time and money. Our new research eBook, ‘Crossed wires: don’t let poor communication slow you down in 2021’ takes a look into this, and much more. You can download your free copy here.
So, you want to know how to save time and money? Read More
Your sales team is at the core of your business, here’s 3 ways CloudCall can help your team be more productive: Read More
Great customer service is critical to your businesses success. But how can you make sure your team giving out the correct information to customers? Are inbound calls being answered quickly enough?
Manual monitoring or asking your team to self-assess performance is inefficient, so here’s 4 CloudCall features that can help: Read More
So you want to increase the efficiency of your Call Center? Take a look at how a telephony integration can help: Read More
You may have heard of it, but what exactly is IVR?
Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience? Read More
You want to make quality placements and fast, but how do you reach the best candidates first? Mobile is a great for reaching candidates on the go and clients on the move. Read More
Your customers want to talk.
With 59% of customers preferring to call because they want a quick answer and 57% picking up the phone because they want to talk to a real person1, it’s important to get it right. Read More
When it comes to communication it’s not ‘one size fits all’.
This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More
