All Posts By

Nicole Dopson

Perfecting the Art of Conversation: The Phone call

By | Communications, Customer Experience, Recruitment, Sales

CloudCall’s Top 5 tips for perfecting a phone call: 

Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.  

According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person. 

Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.   

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Improving Efficiencies with Click-to-Dial

By | Communications, Product, Productivity, Recruitment, Sales, Technology

Recruitment Focus: Improving Efficiencies with Click-to-Dial

In today’s competitive recruitment environment, staff are contemplating the ways in which they can improve their productivity. Their telephone system, along with a CRM, is arguably one of the most important tools in their arsenal. Using a unified Computer Telephony Integration (CTI) within a CRM that works flawlessly in the backend is key to ensuring an efficient workflow. Click-to-dial is a function that allows calls to be made via VoIP with one simple action and by utilising click-to-dial it essentially ensures that staff are connected with the right candidate.

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The current communications landscape

By | Communications, News, Technology

Technology is rapidly changing the way we communicate.

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Let’s take a closer look at the current communications landscape, which offers up some eye-opening stats. By examining the present situation we can begin to understand why and how communication is becoming so fragmented.

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Download the CloudCall guide to The Art of Conversation here and keep an eye out for more insights in the coming months.  

Have we lost the art of conversation?

By | Communications, Productivity, Uncategorized

The digital transformation has and continues to change the way in which we communicate with each other.

We use a wide range of channels to have our conversations, each with its pros and cons. I’m sure we’ve all interpreted a text message in a negative way when that certainly wasn’t the sender’s intention. Can we replace the phone call, where we are able to interpret inflection and intonation, with a quick IM?    

It can be easy to lose track of what we’ve said to who, when and on what platform. Notifications are easily dismissed making it surprisingly simple to forget to reply to that IM from Aunt Doris (that’s still all in capitals, even after many hours of Facebook Messenger tutorials). Are we forcing other generations to communicate in ways they may not even understand, just so they can have some kind of interaction with us? Are we reaching people on the channels that they feel most comfortable conversing in?

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