Nicole Dopson, Author at CloudCall
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Nicole Dopson

4 simple steps: turn customer conversations to conversions

By | Communications, Customer Experience, Technology

The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.

We have identified four strategies for having better conversations with customers. Take a look in our short video:

Book a demo to discover how CloudCall can transform your conversations with customers and provide valuable insights to help your business grow.

3 reasons why start-ups need a CRM

By | Product, Productivity, Recruitment, Sales

Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.

Contact a member of our team to discover how CloudCall can grow your business with a seamless integration into your CRM.

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity

It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video.

Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Business challenge: delivering seamless interaction with customers

By | Communications, Customer Experience, Productivity

Delivering seamless interaction with customers is vital for customer satisfaction levels. 52% of businesses report that a lack of integration in CRM systems is slowing down customer contact, when it is clear that they want seamless interactions. With 68% stating that they get really frustrated if they contact a business and they don’t have their account history to hand.

Find out more in our new research eBook here.

Get in touch with a member of the CloudCall team to discover how we can help your business have seamless interactions with your customers.

Video: The phones are still ringing

By | Communications, Customer Experience, Recruitment, Sales

In the world where customers have easy access to email, text and social media, it’s easy to think that there’s no place left for the phone call, but that couldn’t be further from the truth. Take a look at our short video to find out more.

Download the new CloudCall research eBook here or talk to a member our team to find out how we can help you have better conversations with your customers.

Why it’s important to have all your data in one place…

By | Communications, Customer Experience, Product, Productivity

…and the headache it causes if you don’t.

Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More

A quick conversation with… Brandy Faulkner, Marketing Communications Manager, CloudCall

By | Communications, Management, Productivity

We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.

Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More

Testimonial: Maurice Fuller, Founder, StaffingTec

By | Communications, Management, Productivity, Recruitment, Training

We recently caught up with Maurice Fuller, founder of StaffingTec to talk about his experiences of working with CloudCall. Maurice discusses how CloudCall keeps his teams connected, and gives him the opportunity to tap into what is going on.

Discover what Maurice had to say about the powerful capabilities of CloudCall’s features and how they can help staff grow and improve, even when remote working.

Get in touch with a member of our team to find out how CloudCall can benefit you.