Nicole Dopson, Author at CloudCall
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Nicole Dopson

Why CloudCall is the perfect solution for call centres

By | Product
We want you to get the most out of your conversations, quickly and efficiently. Perhaps the easiest way to do this is to integrate your phone system with your CRM. This  allows you to do much more than just call a customer or log a complaint. An integrated phone system comes with loads of great features, which can help your call centre teams to boost customer satisfaction levels. Read More

5 benefits of CloudCall for Salespeople

By | Sales
Your Sales Team might be a hard-working bunch, but you could be missing out on things you haven’t even considered. Precious minutes could be saved with a Power Dialler and Call Recordings can be synced back to CRM records for monitoring and training. The list goes on…

A Computer Telephony Integration (CTI) allows this to be done automatically, storing all your valuable data back into your CRM system.

Take a look at 5 (of the many) benefits that CloudCall can offer your teams:

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3 things we’ve discovered about communication

By | Communications, Customer Experience, Productivity, Technology
We all know that poor communication can hold businesses back.

A business’s productivity relies on how well its team members can collaborate, both internally and externally.

What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.

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4 CloudCall for Microsoft Teams benefits recruiters love

By | Communications, Productivity, Recruitment
Recruiters are increasingly working from anywhere. Many meetings with candidates are now online, calls with clients are made from kitchen tables and communication with colleagues is made with tools like Microsoft Teams.

Our integration pulls data from your existing CRM system, making customers details more accessible within Microsoft Teams. CloudCall for Microsoft Teams has some pretty amazing features to help simplify your day! Read More