Nicole Dopson, Author at CloudCall
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Nicole Dopson

The new normal: remote working post COVID-19

By | Communications, Management, Productivity, Recruitment, Sales
In a society becoming increasingly desperate for stability many are now discussing the ‘new normal’ and what it might look like. Our lives, both professionally and personally, have been transformed by the COVID crisis and working from home has been standard practice for many. It is now up to us to adapt.  

So, what will future working procedures look like?  Read More

Video – The future is mobile

By | Communications, Customer Experience, Sales, Technology

Everyone has a preferred method of communication, and as the world continues to change so does our technology. Based on the research we commissioned we found that the shared preference between all age groups is the mobile phone. Contacting a customer or candidate is more simple than ever, with calling and texting available to the majority of the population. The mobile phone has become a necessity, one that is kept by our side at all times, allowing us the  opportunity to stay efficient and contactable wherever we may be.

A quick conversation with Colin Whipp, Head of Account Management, Access Recruitment

By | Communications, Management, Recruitment, Technology

The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates. 

In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening.  Read More

CloudCall Features. Click to Call, SMS, Voicemail Drop

Click-To-Dial: 3 Productivity Improvements

By | Communications, Customer Experience, Product, Sales

Click-to-dial is a function that allows calls to be made via VoIP with one simple action, this feature essentially ensures that staff connect with the right contact.  

“Every feature that saves an incremental number of seconds per call adds up, letting that staff member make maybe an extra call per minute, several more per hour and hundreds more per week. At the very least, it makes a mundane aspect of their work a little easier, allowing them to dedicate more energy towards connecting with the person on the other line.” Saas List 

Take a look at our infographic which highlights 3 productivity improvements click to dial can bring to your team 

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Remote Working: The Importance of Phone Calls With Customers

By | Communications, Customer Experience, Recruitment, Sales, Technology
Communicating with your customers when your business is fully remote can seem daunting, but keeping the conversation going is not a difficult as it may seem. With the correct set of tools at your disposal you can make the switch to remote customer comms seamlessly. With the correct software you can manage customer relations from anywhere with an internet connection. 
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Are You Ready For Remote Working? 7 Top Tips

By | Uncategorized

Amid the current COVID-19 pandemic, remote working is now a necessity for those that can. It can be easy to only think about how remote working effects a business – but what about how it can effect employees?

Here is our 7 tips for remote workers infographic:

The new Remote Worker Toolkit from CloudCall can assist you in keeping up communications both internally and externally. We are offering free software & conferencing facilities and we can have you up and running in 48 Hours. Find out more here.

Are You Ready for Remote Work? – Our 3 top tips

By | Communications, News, Product, Productivity

As the current COVID-19 pandemic continues to spread around the globe, it has become an overnight reality for many that they have been requested to work remotely in order to contain the transmission of Coronavirus. However, very few of these businesses have rigorously ‘stress tested’ their departments to ensure that everything runs as smoothly out of the office as it does within. It is unsurprising that many organisations do not feel prepared for partial or complete remote working. Here are our 3 top tips to help remote work run smoothly…

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