Nicole Dopson, Author at CloudCall
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Nicole Dopson

CloudCall and recruiters: connecting the dots

By | Product, Productivity, Recruitment
As a recruiter your number one priority to make quality placements, fast. This is often far easier said than done.

Every second you spend finding candidate information is precious time that you could have used more productively. Think of all the time you have wasted switching between software or customizing your communications. This time could have been spent having valuable conversations with candidates and clients. Read More

Increase sales now with CloudCall SMS

By | Communications, Customer Experience, Product, Productivity, Sales
Obviously you want to increase your sales, but how? There are many tools in the modern salesperson’s arsenal. At the centre of it all is finding ways to communicate effectively with your potential customers. The phone call will always be a winner – but there are other methods that get just as amazing results. SMS is one of them.

Our SMS feature allows you to send a text straight from a CRM system contact record. The best bit? All communications are synced back into the record, so you’ll know exactly what the conversation history is and when it happened.

Take a look at how you can increase your sales now with SMS: Read More

Understanding customer needs and frustrations

By | Communications, Customer Experience
Have you seen our new eBook? It’s really rather good, so check it out here if you haven’t already! We discuss the secrets of keeping your customers happy with some really useful stats from our very own research. We take a look at some tactics for getting the most out of your conversations with your customers and what matters most to them. Afterall, isn’t customer satisfaction your main priority?

So what frustrates your customers? What do they need from you? Read More

3 ways It Just Clicks

By | Communications, Customer Experience, Recruitment, Sales
We’re better, together.

2020 was a strange kind of year. With so many businesses working remotely, it was (and still is) so important to stay connected with your colleagues and your network.

We have helped more businesses than ever to navigate the struggles of rapidly changing markets, with our impressive array of telephony features and innovative CRM integrations.

Take a look at 3 ways it just clicked for our customers: Read More

Benefits of Inbound Screen Pops

By | Customer Experience, Productivity, Technology
Nobody likes having to repeat themselves again and again, each time they call a company. So, what can you do to avoid it? Allow us to offer a simple, but brilliant solution… Inbound Screen Pops!

Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.

Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More

Top tips for keeping your customers happy

By | Candidate Experience, Communications, Customer Experience

What will keep your customers happy? 

Happy customers means a happy business, right? It just clicks. 

This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers prefer to be in contact, which is usually via a phone call. 

Our new eBook explores the topic of keeping your customers happy, the power of combining data and communications and how it just…clicks. You can download it for yourself here. Take a look at our infographic below to see some tips for how to keep your customers happy:  Read More

Allen Recruitment work efficiently from anywhere with CloudCall

By | Customer Experience, Productivity, Recruitment, Remote Working
We chatted with Brian Cunningham, MD of Allen Recruitment, about the benefits of CloudCall for his business. With staff spread across the globe, they wanted to run more efficiently and from anywhere. Our Computer Telephony Integration (CTI) into their CRM system, Bullhorn, allowed Allen Recruitment to not only achieve their goals but to grow in a challenging time.

We love Brian’s way of thinking – “If it’s not in Bullhorn, it didn’t happen”! This is a great working practise and using our platform can make it so much easier. By removing lots of manual processes, you can increase productivity and efficiency quickly.

Check out the full conversation below. You can also catch up on the Art of Conversation podcast with Brian here. Read More