Nicole Dopson, Author at CloudCall
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Nicole Dopson

Bust that jargon! The J-L edition

By | Communications, Product, Technology, Training

Confused by CTI jargon? Don’t worry as we’re here to help. Let us guide you through the confusing world of tech speak, with our A-Z Jargon Buster!

This week, we explore J-L and no, we’re not talking about JLo.

If you missed the previous instalments you can catch up with A,B,C here, D,E,F here, and G, H, I here.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

What is local presence?

By | Communications, Product, Recruitment, Sales

Essentially, local presence is a clever little feature that allows users to make calls using a local phone number. Using local presence can boost the number of calls picked up by customers, clients and candidates as familiar-looking numbers are more likely to be answered. 

Take a look at our short video on local presence below:

Sounds like something you need right? We have lots of great features to make your life easier, so get in touch with a member of our team to find out how CloudCall can help grow your business.

Bust that jargon! The G-I edition

By | Communications, Product, Technology, Training

Researching CTI (Computer Telephony Integration) and come across a whole load of tech speak? Well fear not! We’re here to tell you the ABC’s of the CTI world. And the good news?

G, H and I have arrived.

Allow us to escort you through the confusing world of CTI jargon. If you missed the previous instalments you can catch up with A,B,C here, and D,E,F here. Keep an eye out for J, K and L next week…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

Bust that jargon! The D-F edition

By | Communications, Product, Technology, Training

CRM’s, CTI’s, LOL’s… maybe not the last one. The world is full of acronyms, especially in the technology sector. We’re here to break down the technical terms and phrases that you are sure to come across and think, ‘what do they actually mean?’

Well fear no more! We’re here to tell you the ABC’s of the VoIP world. Keep an eye out for G-I, coming soon…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

5 tools to support remote teams

By | Management, Product

Working remotely? Take a look at our top tools for contact centre leaders, so that you can still support your team whilst working at home.

New COVID-19 restrictions have meant that a lot of us are back to working from home. We haven’t (yet) created a vaccine, but we can help you to improve on supporting your team remotely.

We know how important it is for you to keep track of your team’s activities and doing this remotely can be tricky. Our solution offers you a seamless experience as a supervisor; to be able to monitor, manage and train your team during real-time calls.

Here are just a couple of the ways CloudCall lets you interact with your team’s calls. Read More

Working from home? Here’s some tips to beat distractions

By | Productivity

It’s inevitable that you will get distracted at some point when working from home – whether it’s the kids, the cat or a pile of laundry. Our very own Angela Boutreau, Head of Account Management (US), shares her top tips to help avoid distractions when working from home.

To discover how CloudCall can help you work remotely get in touch with a member of our team or visit our remote working toolkit here.

Bust that jargon! Keep it simple with CloudCall

By | Communications, Product, Technology, Training

We understand that researching CRM telephony integrations can be a daunting task. There are many technical terms that you are sure to encounter, and you may find yourself thinking: what do they actually mean? To help you, we’ve compiled this jargon buster so that you can understand all of the technical language to simplify your buying process.

Starting from the top, here’s A – C. Keep an eye out for D-F! We’ll be releasing a full A-Z jargon buster shortly.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.