CloudCall’s Top 5 tips for perfecting a phone call:
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.
According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person.
Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.