Paul Clark, Author at CloudCall
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Paul Clark

Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark (part two)

By | Communications, Customer Experience, Productivity, Technology
As we welcome in the new year, CloudCall’s Chief Technology Officer, Paul Clark, talks us through some of his predictions of where the market is heading and some challenges it may face, in 2021.

Did you manage to have a look at part one? In our last post, Paul discussed some of the lessons CloudCall learnt in 2020 as well as his predictions on how AI (Artificial Intelligence) will change the industry this year.

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Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark (part one)

By | Communications, Marketing, News, Technology
As we welcome in the new year, CloudCall’s Chief Technology Officer, Paul Clark, talks us through some of his predictions of where the market is heading and some challenges it may face, in 2021.

Well, what a year that was! Here we are, January 2021, still connecting with colleagues and clients on video calls, asking if they can hear us or telling us we’re on mute. If I’d have given my 2020 predictions a year ago, I don’t think a lot of them would come close to how it actually panned out.

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