The recruitment industry is a complex machine, with lots of moving pieces. These can generate stacks of tedious manual admin tasks, that can easily pile up if you don’t keep on top of it. There are tools out there that can help, and a CRM telephony integration should be at the top of your list.
So what do we recommend? Start with the basics.
Before you even begin to assess the quality of the conversations your recruiters are having, you need to look at the following:
- How many interactions each of your employees are having?
- How long do these calls last?
Once you’ve answered these, you can start to question how productive those calls are and set some goals. But if your team are struggling to hit these goals, your strategy probably needs reviewing.
Most recruitment challenges are only beaten with lots of trial and error, so regular reviews are essential. Don’t be afraid to switch up your tactics if needs be – this is a healthy part of the process.
Making these changes is something that is only possible once you’ve recognized the factors that are holding back your team from reaching its full potential. Even the most hardworking recruitment team is likely to be using processes that are holding them back. This is why it’s vital to gauge the effectiveness of your team.
However, manual monitoring isn’t an economical use of your time. We’re all guilty of being on best behaviour when we know that we’re being assessed!
This means that you’re not likely to get a true representation of how your recruiters are performing. On the flip side, getting your team to self-assess their own performance can also be skewed. Not to mention where and how to collate and make use of this data.
Being able to automatically monitor your teams’ calls and stats provides you with an accurate, instant and realistic view of what’s going on. That’s why CloudCall has real-time monitoring features built in, so you’re always up to date.