We’ve all been there. You spend some time chatting to a contact, you get into a deep conversation and put the phone down. Another successful call! And then…
You realise you didn’t take down a single note. Did they say next Tuesday or next month? Did they say 100 or 1,000? Do they prefer peanut butter or jelly?
Well fear no more, dear reader, as call recordings from CloudCall are here to save the day, and every day after!
3, 2, 1: action
When you integrate your phone system with your CRM, each call you make to your network is captured and stored within that contact’s CRM record. Pretty cool, right?
Call recording allows you to create and store a library of your past calls, providing easy access to all your (and your team’s) past calls, anywhere, at any time.
When you know your calls are being recorded it allows you to:
Stay in the moment
Forget your notepad and pen, CloudCall does it for you. Gone are the days of frantically writing down everything the other person says, trying to transcribe your childlike scribbles and asking them “Sorry, can you just repeat that?”.
When your calls are recorded and stored in your CRM, you can live the conversation, allowing you to take the time to really understand what the person on the other end is saying, what they want and what they are looking for.
When you are present in a conversation, you can listen properly and ensure you are getting the most out of the chat, without worrying about any missed information.
Train and monitor your team
When all your team’s calls are stored in your database, you can easily take control of the most accessible data available to your business: the data from your calls.
Calls are part of day-to-day work life for most of us and for those who work in Recruitment, Sales or Customer Service industries…the amount of calls an agent makes can be in triple figures each day.
Creating a library of calls ensures you can search, source and select any call to play back.
Not only are you able to see how each member of your team is performing, but you can use these calls to train new starters. A great tool to use when you are onboarding colleagues remotely.
The big one. Businesses are always looking for ways to be more productive. By giving your team more time to focus on other tasks instead of trawling through their notes or having longer calls, the information is already saved.
When you save your team time, it means you are therefore saving your business money.
You can use the data from your team’s calls to encourage healthy competition too, thus boosting productivity further.
You can see which agents make the longest, the most, or most successful calls each day and if you use this data wisely, you can set personal goals and KPI’s for everyone on the team.
Sharing the call stats and recordings with your agents, will not only expand their knowledge of what makes a ‘good’ call, but will motivate them to boost their own call stats.
Call recording is just one of the many things we do, and we do it well. (If we do say so ourselves).
Take a look at the other features of a CloudCall integration to find out how they can help your business to be more productive.