Nobody likes having to repeat themselves again and again, each time they call a company. So, what can you do to avoid it? Allow us to offer a simple, but brilliant solution… Inbound Screen Pops!
Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.
Take a look at some of the benefits of Inbound Screen Pops in our infographic below.
Did you know that 80% of customers have to frequently explain their problem over and over again? Here’s how Inbound Screen Pops can help:
Simplify manual processes – Screen Pops bring up the CRM record of callers, so you don’t have to manually search.
Increase productivity – Easily add notes and actions to CRM records, saving time and improving efficiency.
Boost customer satisfaction – View the full conversation history so customers don’t have to repeat themselves.