Delivering seamless interaction with customers is vital for customer satisfaction levels. 52% of businesses report that a lack of integration in CRM systems is slowing down customer contact, when it is clear that they want seamless interactions. With 68% stating that they get really frustrated if they contact a business and they don’t have their account history to hand.
Find out more in our new research eBook here.
Get in touch with a member of the CloudCall team to discover how we can help your business have seamless interactions with your customers.
