We’ve all been there. You had a productive and chatty 30 minute call with a client, everything went well and you’re typing up the notes and you realise…did they say 30 or 300? Are we calling again next Tuesday or Wednesday? Do they prefer peanut butter or jelly?
When you integrate your phone system with your CRM, each call you make is captured and stored within that contact’s CRM record. (At least, it is with a CloudCall integration anyway).
Call recording allows you to record and store a library of your past calls, providing easy access to all your (and your colleague’s) past calls, at any time.
You can use Call Recordings to:
- Train and support new employees
- Assess the productivity of your team
- Boost sales and set personalised goals
Having this collection of recorded calls means you never need to take notes again, you can fully immerse yourself in the call, building rapport and making life easier for you.
Instead of spending hours trying to decipher your cryptic notes that resemble a five-year old’s scribbles, you can use that time to redirect your resources to other tasks, thus saving you time and money.
Training and monitoring
By recording and storing your calls in your database, you can easily take control of the most accessible data available: the data from your calls.
Calls are integral parts of day-to-day business and for those who work in Recruitment, Sales or Customer Service…they can be in triple figures each day.
Creating a library of calls lets you search, source and select any call to play back.
Doing so lets you take advantage of the calls that are already being had, saving you lots of time and money you may have spent on sourcing similar data.
Keeping customers happy
If a customer calls to give praise of a complaint, you can keep all interactions on file. Not only will this help you to resolve any issues that may arise, but it allows each agent to establish a good relationship with each customer.
Agents can listen back to past calls for each contact, seeing what went well (or what didn’t) in previous calls and maybe noticing things that may have been missed in the past.
This enables each agent to create a personalised experience for the customer each and every time, keeping them happy.
Call Recordings can help you to take control of the boring bits too. By recording your calls, you can avoid legal disputes, which is always fun!
Your recordings can be paused whilst taking sensitive information, which assists you in managing data protection compliance. Like we said, fun stuff!
Boost sales and productivity
Recording your team’s calls allows you to monitor the productivity of your team too.
You can see which agents are making the; longest, most, successful or missed calls throughout the day and by using this data wisely, you can set personal goals and KPI’s for everyone on the team.
Sharing the call stats and recordings with your agents, will not only expand their knowledge of what a ‘best in practice’ call sounds like, but will motivate them to boost their own stats and sales.
Setting rewards for smashing goals will encourage healthy competition within the team, increasing the quality and quantity of customer calls.
Whether it’s saving you time, money or keeping your customers happy: Call Recordings do it all*.
Do Call Recordings sound like something your business could benefit from? You can book in for a demo with a member of our friendly team here.