The last year has been a bit strange for everyone to say the least, especially for those of you overseeing a team of remote staff, making high volumes of calls.
Did you know adding an integrated telephony solution into your CRM system can help you capture those valuable conversations? Find out some of the benefits here.
VoIP has many benefits for recruiters – take a look at our infographic below.
There is no shortage of articles written describing workplace changes since the start of the pandemic. The “new normal” isn’t very new anymore. While remote working is no longer a mystifying concept, the trickle-down effects of the change have not stopped rolling in. Read More
*holds for applause*
We know we’re not the next Shakespeare as poetry clearly isn’t our strong point, but telephony integrations are. Read More
The Green Economy Mark recognises companies who make over 50% of their total revenue from environmentally positive goods, services and products. We may look purple, but we’re still green. Pretty green, in fact. Read More
We understand that researching CTI can be a daunting task, especially if you don’t know what all the terms mean. There are many technical phrases within the industry, that a simple Google search can easily turn into an obstacle course of acronyms!
Here at CloudCall, we want to help make your search for the right telephony solution, easier. That’s why we’ve created this jargon buster, to help you better understand CTI and the benefits that it provides. Read More
With a lot of companies closing, furloughing staff or even letting employees go, the recruitment market in 2021 will be tougher than ever to manage.
But that’s where we come in. Read More
Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.
As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.
To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More