As the current COVID-19 pandemic continues to spread around the globe, it has become an overnight reality for many that they have been requested to work remotely in order to contain the transmission of Coronavirus. However, very few of these businesses have rigorously ‘stress tested’ their departments to ensure that everything runs as smoothly out of the office as it does within. It is unsurprising that many organisations do not feel prepared for partial or complete remote working. Here are our 3 top tips to help remote work run smoothly…
No matter what job you do, the glue that holds the working day together is the interactions you have with colleagues and clients. Yet the art of conversation is very rarely the focus of training sessions. The good news is that anyone can become an expert at office conversation with a bit of practice and focus on few key principles.
Many companies have implemented remote work polices due to the outbreak of COVID-19. With more companies testing these polices for the first time, this infographic breaks down some of the key benefits of remote working.
CloudCall’s Remote Worker Toolkit includes all the necessary communication features business need to keep operating as normal whilst staff work from home. We’re offering free software & conferencing facilities and we’ll have you up and running in 48 Hours. Find out more here: https://www.cloudcall.com/remote-working-tool-kit
Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More
Communication truly is an art form that requires skill and experience to master. Improving communications, and therefore conversation skills can be a catalyst to finding success in many areas of your life. Just imagine nailing that job interview or impressing your colleagues in the next meeting. Being an effective communicator can bring advantages in more ways than you can imagine. Read More
The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our ability to initiate and hold a conversation and it can be easy to see why. According to Grant Bailey of the Independent, “One in 10…. have gone longer than three whole days without a face-to-face interaction with another person.”1
How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being sent – Forbes. But texting for business purposes is not the same as messaging your friends. It’s good to follow a few basic rules to maintain professionalism.
Avoid abbreviations and emojis
If you are communicating in a professional environment, avoid using abbreviations and emojis because these can come across as informal, and not everyone can be expected to understand what they mean.
Having a good conversation comes easier to some than others. Do you need to be confident and charismatic to be a good communicator? We think not. Being succinct, friendly and clear is paramount. Take a look at our tips for having a first-class social conversation.
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.
According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person.
Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.