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Communications

5 reasons you need to invest in an integrated business phone system

By | Communications, Product, Technology

There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Integrating a phone system with your CRM can have a range of benefits that will make your life easier.

We’ve broken down the top 5 benefits to give you a better understanding of what an Integrated Business Phone System can do for your business. Read More

Texts & calls: is your business taking advantage of this powerful combination?

By | Communications, Product, Technology

Combine the power of text and calls to reach more of your customers the 1st time around. Save your businesses time and money by reducing missed appointments, deliveries and call outs with text reminders. Phone calls are great for resolving more complex enquiries. By combining text and phone you can easily maximise customer satisfaction. Take a look at our video on the power of text and calls:

Discover more insights to help improve your customer conversations in out latest research eBook here.

4 top tips for managing call queue times

By | Communications, Customer Experience, Product

Call queues can have a big impact on call centre resources and customer satisfaction levels. Our latest research has uncovered some interesting insights into the impact of call volumes on businesses. 46% of customers said they had purchased from another company or cancelled a contract because they struggled to get in contact with a business. Take a look at our 4 top tips to manage call queues:

CloudCall can help reduce call queues in your business with features such as queue callback, calling groups and IVR (interactive voice response). Request a call to speak with one of our team about how we can help reduce pressure on call centre resources and improve customer satisfaction levels.

4 simple steps: turn customer conversations to conversions

By | Communications, Customer Experience, Technology

The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.

We have identified four strategies for having better conversations with customers. Take a look in our short video:

Book a demo to discover how CloudCall can transform your conversations with customers and provide valuable insights to help your business grow.

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity

It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video.

Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More