Our remote working toolkit ensures you have access to everything you need, wherever you are working. One of many features of the remote working toolkit is Call Recording, which allows you to record, store and playback calls from your database. See Call Recording in more detail in our feature video.
Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More
How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.
According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person.
Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.
Take a closer look at your company’s digital ecosystem to discover how technology can help meet your business goals. Once you’ve figured out your challenges, you can leverage technology to track company information, empower remote workers, sync conversations on mobile, and upskill recruiters.
We are happy to announce that the latest messaging release has been launched for the CloudCall for Salesforce integration. This release includes text and instant messaging features to enable users to work faster, generate more responses, and save internal conversations in Salesforce. Read More
Companies have an extraordinary amount of information about customers, but if customer information is not easily accessible, it will gather digital dust. Do not let this valuable information go to waste! Data can be a powerful driver of customer retention and business insight.
Through integrating communications with your Customer Relationship Management (CRM) software, you’ll have all the data you need in one place for both your customers and your team, enabling you to provide the best customer experience from a well-rounded perspective. Read More
This is the first in a series of articles outlining the benefits CloudCall brings to its customers through industry-leading integrated communications solutions. Read More
Salesforce World Tour 2019 in London on May 23rd focused on ways to improve the customer experience. It has been incredible to see how much the #Ohana has grown since CloudCall first attended World Tour in London back in 2014! Here’s an in-depth recap of the day-long event: Read More