Customer Experience Archives | CloudCall
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Customer Experience

4 simple steps: turn customer conversations to conversions

By | Communications, Customer Experience, Technology

The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.

We have identified four strategies for having better conversations with customers. Take a look in our short video:

Book a demo to discover how CloudCall can transform your conversations with customers and provide valuable insights to help your business grow.

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Business challenge: delivering seamless interaction with customers

By | Communications, Customer Experience, Productivity

Delivering seamless interaction with customers is vital for customer satisfaction levels. 52% of businesses report that a lack of integration in CRM systems is slowing down customer contact, when it is clear that they want seamless interactions. With 68% stating that they get really frustrated if they contact a business and they don’t have their account history to hand.

Find out more in our new research eBook here.

Get in touch with a member of the CloudCall team to discover how we can help your business have seamless interactions with your customers.

Video: The phones are still ringing

By | Communications, Customer Experience, Recruitment, Sales

In the world where customers have easy access to email, text and social media, it’s easy to think that there’s no place left for the phone call, but that couldn’t be further from the truth. Take a look at our short video to find out more.

Download the new CloudCall research eBook here or talk to a member our team to find out how we can help you have better conversations with your customers.

Why it’s important to have all your data in one place…

By | Communications, Customer Experience, Product, Productivity

…and the headache it causes if you don’t.

Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More

The end of phone alone: how businesses can ensure their phone calls get answered

By | Communications, Customer Experience, Recruitment, Sales

How often do you answer calls from unknown numbers?

With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate.  Read More

Video: The importance of a single CRM

By | Communications, Customer Experience, Product, Recruitment, Sales

Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.

The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.

Take a look at our short video to discover the importance of a single CRM.

To discover how CloudCall can help you have positive conversations with your customers get in touch with a member of our helpful team, and make sure you download the free eBook here.