Customer Experience | CloudCall
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Customer Experience

How CloudCall SMS helped Connexion increase candidate response rates

By | Customer Experience, Product, Recruitment, Remote Working

When looking for a telephony integration, Dan Cushing, Managing Partner at Connexion, knew that improving the candidate and employee experience was their top priority. Recruiters using our platform are able to make placements faster by increasing the quality of important conversations with candidates by SMS.  

Dan reveals the benefits of integrated communications for his team saying, “It’s fully integrated and it works, that’s why it won out.” His team loves CloudCall because everything they do integrates directly into Bullhorn.  Read More

Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark (part two)

By | Communications, Customer Experience, Productivity, Technology
As we welcome in the new year, CloudCall’s Chief Technology Officer, Paul Clark, talks us through some of his predictions of where the market is heading and some challenges it may face, in 2021.

Did you manage to have a look at part one? In our last post, Paul discussed some of the lessons CloudCall learnt in 2020 as well as his predictions on how AI (Artificial Intelligence) will change the industry this year.

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Have better conversations with Broadcast SMS

By | Communications, Customer Experience, Product

Looking to have better conversations with your customers? Watch our quick video to find out how Broadcast SMS can help:

Personalize your broadcast messages for better customer service.

Connect with clients to build rapport and increase sales.

Alert your customers to new updates, products and promotions.

Reach more customers faster with CloudCall Broadcast SMS.

Discover how we can help you have better conversation with Broadcast SMS by requesting a call back. Want to find out more about Broadcast SMS? Check this out!

Supercharge your CRM in 2021 

By | Communications, Customer Experience, Product, Productivity

If you’re a business owner, you will understand how important customer relationships are to your success. The customer relationship management (CRM) system is a tool which allows you to keep track of your customers and much more. They are widely used, in fact, 91% of businesses with over 11 employees use a CRM system. Why are they so popular? Because a CRM system makes your business more efficient. In a customer centric environment with multi-channel communications, keeping track of it all is virtually impossible without the right tools. To top it off, customers are becoming more demanding and more sophisticated so maintaining a competitive edge is another challenge.   Read More

Why you need call groups now

By | Communications, Customer Experience, Product

Create call groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.

Why does your business need call groups?

  • Ensure your customers are being dealt with by the right people.
  • Whether it’s customer service teams for queries and issues, salespeople for new customers, or finance teams for payment questions.
  • Calls can be automatically directed to these groups.

So level up your customer experience with call groups now!

Contact us for more information on call groups and our other great features.

Snowball your sales with CloudCall

By | Customer Experience, Remote Working, Sales

We know the festive feeling; office parties (Zoom), nights at the pub (kitchen), seeing your friends (online quiz). Those long days in front of the televisionseeing how much cheese you can fit in your mouth at once, are here! 

Just because a lot of people will start to wind down, it doesn’t mean you have to. In fact, now is the best time to get a head start on the competition for next year. The best way for you to boost your sales for 2021, is to put in an action plan now. Then you can still relax and see how much cheese you canyou get the picture. 

Ensuring productivity can be hard, especially when your team is remote and even more so around the holidays. CloudCall have some great features for managers and supervisors to help motivate, keep track and support your agents.   Read More

Scare off ghosting in recruitment

By | Candidate Experience, Customer Experience, Recruitment, Technology

What is ghosting? Ghosting usually refers to going silent on someone, by not replying to their messages. It typically happens on dating apps or by a crush when you triple text them.

As more technology enters the professional space, this term no longer only applies to dating. Now more than ever, recruiters and candidates are guilty of ghosting each other. In a tight job market, communication is the key to avoid this growing trend.

Your candidate could ghost you by not answering messages, ignoring your calls or even not showing up to an interview. How dare they! But candidates aren’t the only ones to blame. Sometimes recruiters can also be guilty of ghosting, by themselves ignoring calls or e-mails – leading to a vicious cycle of ghosting. Sounds spooky, right?

So, how do you prevent ghosting? Meaningful and reliable communication is the key to stop ghosting. Building a good relationship with each candidate at every stage of the hiring process will help you. Candidates want to know that you value them as individuals and that they are your priority. If they find these stronger relationships through other recruiters, then you may find yourself getting stood up for an interview. (See what we did there? Stood up, ghosting, dating? Never mind).

Be positive, transparent and honest with your candidates and they will most likely treat you with the same respect.

Ensure your candidates feel valued by checking their CRM records each time you contact them. Past call recordings, detailed notes and data will help you provide a personalised communication for each and every contact, with CloudCall’s features.

Interested in finding out more about our solution? Sign up for a demo here.

How can your CRM system improve customer experience?

By | Customer Experience, Uncategorized
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More

5 reasons to keep all your data in one place

By | Communications, Customer Experience, Product, Technology

Our latest research piece found that just 38% of businesses hold all of their data in a single CRM, but only 30% of businesses chose to manage their data across multiple systems. Take a look at the top reasons for holding all your data in one place in our infographic.

Contact a member of our team to find out how CloudCall can help your business spend more valuable time having conversations with customers.

Boost customer experience with the power of CRM

By | Communications, Customer Experience

A Customer Relationship Management (CRM) system is a great way of keeping track of customer account details, account history and for managing interactions with existing and potential customers. Tracking these interactions can help you understand your customers through their buying habits, queries, requests and even their complaints.

The importance of customer experience is crucial to the growth and development of your brand. A great customer experience can build loyalty, that through word of mouth and positive reviews will lead to more customers, meaning more profit for your business.

Discover how a CloudCall integration could help improve your customers experiences by booking a demo here.