This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More
So what frustrates your customers? What do they need from you? Read More
2020 was a strange kind of year. With so many businesses working remotely, it was (and still is) so important to stay connected with your colleagues and your network.
We have helped more businesses than ever to navigate the struggles of rapidly changing markets, with our impressive array of telephony features and innovative CRM integrations.
Take a look at 3 ways it just clicked for our customers: Read More
Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.
Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More
What will keep your customers happy?
Happy customers means a happy business, right? It just clicks.
This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers prefer to be in contact, which is usually via a phone call.
Our new eBook explores the topic of keeping your customers happy, the power of combining data and communications and how it just…clicks. You can download it for yourself here. Take a look at our infographic below to see some tips for how to keep your customers happy: Read More