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Customer Experience

Supercharge your CRM in 2021 

By | Communications, Customer Experience, Product, Productivity

If you’re a business owner, you will understand how important customer relationships are to your success. The customer relationship management (CRM) system is a tool which allows you to keep track of your customers and much more. They are widely used, in fact, 91% of businesses with over 11 employees use a CRM system. Why are they so popular? Because a CRM system makes your business more efficient. In a customer centric environment with multi-channel communications, keeping track of it all is virtually impossible without the right tools. To top it off, customers are becoming more demanding and more sophisticated so maintaining a competitive edge is another challenge.   Read More

Snowball your sales with CloudCall

By | Customer Experience, Remote Working, Sales

We know the festive feeling; office parties (Zoom), nights at the pub (kitchen), seeing your friends (online quiz). Those long days in front of the televisionseeing how much cheese you can fit in your mouth at once, are here! 

Just because a lot of people will start to wind down, it doesn’t mean you have to. In fact, now is the best time to get a head start on the competition for next year. The best way for you to boost your sales for 2021, is to put in an action plan now. Then you can still relax and see how much cheese you canyou get the picture.  Read More

Scare off ghosting in recruitment

By | Candidate Experience, Customer Experience, Recruitment, Technology

What is ghosting? Ghosting usually refers to going silent on someone, by not replying to their messages. It typically happens on dating apps or by a crush when you triple text them.

As more technology enters the professional space, this term no longer only applies to dating. Now more than ever, recruiters and candidates are guilty of ghosting each other. In a tight job market, communication is the key to avoid this growing trend. Read More

How can your CRM system improve customer experience?

By | Customer Experience, Uncategorized
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More

Why call recording is a no brainer for businesses

By | Communications, Customer Experience, Management, Product, Technology

If you haven’t got call recording, let us tell you why you need it.

If you care about training and developing your employees, keeping your customers happy or avoiding legal disputes – call recording is a must. Recording customer calls also helps in gaining valuable insights, measuring your effectiveness and improving your sales strategy. Read More