Management | CloudCall
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Management

Dashboards at a glance

By | Management, Product, Productivity
Dashboards are a handy way to get a quick overview of your businesses KPIs in one place. By pulling data from different reports, a dashboard provides easy to understand metrics when you’re short on time or just need a brief update on performance at a glance.

Getting an up to date, instant snapshot of your business’s performance is just one of the benefits of using dashboards. Easily identify and rectify downward trends, track efficiencies and set goals with information from your call data. Read More

Kick start your business phone system wish list for 2021

By | Management, Product, Technology

Kick start your 2021 business phone system wish list now

With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More

5 tools for contact centre leaders

By | Communications, Management, Remote Working
Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls.  Read More

How CloudCall gives you the biggest bang for your buck

By | Management, Technology
It’s vitally important to implement tools and systems that will help you compete in your market. However, it can be overwhelming with new tools arriving on the market every day. Additionally, business owners don’t always have a lot of money to spend on the latest systems, so must carefully consider which tools to invest in. CloudCall provides a powerful communications platform that simplifies your life. Watch our short video which highlights why it’s such an effective system and how it can impact your business. Read More

5 tools to support remote teams

By | Management, Product

Working remotely? Take a look at our top tools for contact centre leaders, so that you can still support your team whilst working at home.

New COVID-19 restrictions have meant that a lot of us are back to working from home. We haven’t (yet) created a vaccine, but we can help you to improve on supporting your team remotely.

We know how important it is for you to keep track of your team’s activities and doing this remotely can be tricky. Our solution offers you a seamless experience as a supervisor; to be able to monitor, manage and train your team during real-time calls.

Here are just a couple of the ways CloudCall lets you interact with your team’s calls. Read More

A Quick Conversation With Raymond Pennie, founder of Kyloe Partners

By | Communications, Management, Productivity, Recruitment, Technology

Raymond’s background includes accounting, recruitment and IT management before founding Kyloe Partners five years ago. Kyloe partners aim to optimise their client’s use of Bullhorn to reduce costs and speed up the process to drive sales.

In this episode Raymond talks us through the challenges of running a business in Orkney, which is a remote and isolated island to the north of Scotland. He shares his experience of how he built the business and how things progressed to where they are today. Raymond also sheds some light on what it’s like the be a Bullhorn partner, including the benefits he has found when building his own professional network, meeting prospects and attending events.

Listen to the podcast now Read More