Getting an up to date, instant snapshot of your business’s performance is just one of the benefits of using dashboards. Easily identify and rectify downward trends, track efficiencies and set goals with information from your call data. Read More
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call…
Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or your full database in just a few clicks. Read More
Kick start your 2021 business phone system wish list now
With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More
Are you more likely to pick up a call if it’s from a local number? I know I am.
Wherever you are in the world, unique area codes are used for specific geographic regions. These area codes make it easy to identify if a caller is local or calling from another part of the country, or another country all together. Read More
Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.
Here are just a couple of the ways CloudCall lets you interact with your team’s calls. Read More
Working remotely? Take a look at our top tools for contact centre leaders, so that you can still support your team whilst working at home.
New COVID-19 restrictions have meant that a lot of us are back to working from home. We haven’t (yet) created a vaccine, but we can help you to improve on supporting your team remotely.
We know how important it is for you to keep track of your team’s activities and doing this remotely can be tricky. Our solution offers you a seamless experience as a supervisor; to be able to monitor, manage and train your team during real-time calls.
Here are just a couple of the ways CloudCall lets you interact with your team’s calls. Read More
Raymond’s background includes accounting, recruitment and IT management before founding Kyloe Partners five years ago. Kyloe partners aim to optimise their client’s use of Bullhorn to reduce costs and speed up the process to drive sales.
In this episode Raymond talks us through the challenges of running a business in Orkney, which is a remote and isolated island to the north of Scotland. He shares his experience of how he built the business and how things progressed to where they are today. Raymond also sheds some light on what it’s like the be a Bullhorn partner, including the benefits he has found when building his own professional network, meeting prospects and attending events.
© 2021 CloudCall.
