Management | CloudCall
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Management

Dashboards at a glance

By | Management, Product, Productivity
Dashboards are a handy way to get a quick overview of your businesses KPIs in one place. By pulling data from different reports, a dashboard provides easy to understand metrics when you’re short on time or just need a brief update on performance at a glance.

Getting an up to date, instant snapshot of your business’s performance is just one of the benefits of using dashboards. Easily identify and rectify downward trends, track efficiencies and set goals with information from your call data. Read More

Kick start your business phone system wish list for 2021

By | Management, Product, Technology

Kick start your 2021 business phone system wish list now

With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More

5 tools for contact centre leaders

By | Communications, Management, Remote Working
Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls.  Read More