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Management

Flexible Working During Holidays

By | Management, Productivity, Recruitment

Flexibility is important for teams who travel during the holiday season, when winter weather and visiting family across the country, might prevent them from being able to get to the office. So, it’s important that they have the tools to be able to work from where ever they are.

And working remotely shouldn’t mean giving up management visibility if you implement the right strategy.

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5 Ways to Improve Onboarding

By | Management, Productivity, Training

Too often, management experiences significant periods of time in which new hires are not yet contributing to sales, internal culture, and the overall success of the company. In many cases, it can take almost a year for a newly hired employee to reach full productivity. One of the best ways to have new employees become successful is to have a great onboarding process.

Within a Sales team, your phone system can play a large role in lowering the ramp time for new hires. Why not utilize the tool already embedded in the day to day of your business to train and motivate new hires? Below are 5 tips on how you improve onboarding for new hires:

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cti, work collaboration, tech, table, business,

7 Steps to Successful Computer Telephony Integration (CTI)

By | Communications, Customer Experience, Management, Technology

This 7-step guide provides an overview of what you should consider when integrating telephony (CTI) into your CRM if you don’t want it to turn into a nightmare.

 

1. Understand what CTI means and how it relates to your requirements

There are lots of acronyms out there in tech land, and CTI is another to decipher. Read our blog here to learn more about CTI, but in essence it is the software that allows computers to interact with a phone system. However, the first step you should take is pinpoint exactly what it is that you want to do. At this stage your focus needs to be broadly on what outcomes you want, and then move to what technology might exist to help you.

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Time Management – Myth or Essential Life Skill?

By | Management, Productivity

Do you often find yourself wishing for more hours in the day or are you rushing around hopping from one task to another?

Productivity

Time Management is all about how you divide and prioritise your time efficiently. By learning to manage your time around your tasks, you will find that you will work more effectively, gain a better professional reputation, increase your opportunities to advance and feel far less stressed.

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What Makes a Good Case Study?

By | Management, Sales

Case Study

 

 

 

 

 

 

 

 

 

Today’s customers rely on research before they are ready to buy. According to Lori Wizdo’s blog for Forrester “today’s buyers might be anywhere from two-thirds to 90% of the way through their journey before they reach out to the vendor.”  This puts more pressure on businesses to have good collateral, content and case studies easily available to prospects. This material will speak for your company and product before your salespeople have a chance to. Case studies or customer success stories are a great way to make a good impression and give prospects the practical information they need when considering your solution.

But what makes a good case study?

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Do More Than Just Cold Call: Tips From a Former Business Development Rep

By | Management, Sales

Telephone

In my few years working in sales and business development, I’ve seen the role of the sales development representative change drastically. Whether your title is Sales Development Rep (SDR), Business Development Rep (BDR), Revenue Development Rep (RDR), Inside Sales or any other of the many names for this position, you’re no longer simply expected to cold call day in and day out – don’t relax though, that doesn’t mean it’ll be easier.

But how has this role changed and what does it mean for sales?

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Are Bad Managers to Blame for Low Employee Engagement?

By | Management, Productivity

]EngagementAccording to Gallup’s recent State of the Global Workplace study, only 13% of employees are engaged at work. While this number is higher in the US and Canada (29%), those numbers are still surprisingly low. When you think the time we spend working, it’s shocking to realize that so many people are simply slogging through those hours.

As I researched this subject, more and more, the biggest detriment to poor engagement became clear – poor management.

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