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Management

Kick start your business phone system wish list for 2021

By | Management, Product, Technology

Kick start your 2021 business phone system wish list now

With the number of phone system providers growing, it can be daunting to find the perfect phone solution for your business’s needs. This guide will give you the tools you need to evaluate which system is right for your business. To make things simple we’ll stick to only covering VoIP or cloud-based phone systems in this quick wish list guide. Read More

5 tools for contact centre leaders

By | Communications, Management, Remote Working
Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls.  Read More

How CloudCall gives you the biggest bang for your buck

By | Management, Technology
It’s vitally important to implement tools and systems that will help you compete in your market. However, it can be overwhelming with new tools arriving on the market every day. Additionally, business owners don’t always have a lot of money to spend on the latest systems, so must carefully consider which tools to invest in. CloudCall provides a powerful communications platform that simplifies your life. Watch our short video which highlights why it’s such an effective system and how it can impact your business. Read More

A Quick Conversation With Raymond Pennie, founder of Kyloe Partners

By | Communications, Management, Productivity, Recruitment, Technology

Raymond’s background includes accounting, recruitment and IT management before founding Kyloe Partners five years ago. Kyloe partners aim to optimise their client’s use of Bullhorn to reduce costs and speed up the process to drive sales.

In this episode Raymond talks us through the challenges of running a business in Orkney, which is a remote and isolated island to the north of Scotland. He shares his experience of how he built the business and how things progressed to where they are today. Raymond also sheds some light on what it’s like the be a Bullhorn partner, including the benefits he has found when building his own professional network, meeting prospects and attending events.

Listen to the podcast now Read More

Improve sales now: 4 tips to motivate your remote sales team using call analytics

By | Management, Productivity, Sales, Technology

Call analytics are simply a collection of data that is measured and reported from phone call records. The key to success is using these analytics to track the efficiency of sales teams, using the insights to optimise call quality, call handling and to set key performance indicators (KPIs). In a remote working environment, it is more important than ever to keep updated on how a team is performing.  Read More