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Management

The new normal: remote working post COVID-19

By | Communications, Management, Productivity, Recruitment, Sales
In a society becoming increasingly desperate for stability many are now discussing the ‘new normal’ and what it might look like. Our lives, both professionally and personally, have been transformed by the COVID crisis and working from home has been standard practice for many. It is now up to us to adapt.  

So, what will future working procedures look like?  Read More

A quick conversation with Colin Whipp, Head of Account Management, Access Recruitment

By | Communications, Management, Recruitment, Technology

The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates. 

In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening.  Read More

A quick Conversation with… Steve Gray, Director, SG-retail

A quick Conversation with… Steve Gray, Director, SG-retail

By | Communications, Customer Experience, Management, Sales, Technology
As retail businesses start reopening across the world our recent podcast with Steve Grey becomes very timely. Steve Grey, FCMG expert, who’s been a leading innovator in customer loyalty, CRM data analytics and personalisation in the retail sector. Steve has worked with some of the biggest brands to help them in these areas and in this podcast, we really drill down into Steve’s expertise as he talks to us about his thoughts on all things retail and loyalty.  

Listen to the podcast now
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Art of Conversation LIVE - Darren Westall, CEO of Paiger

A quick conversation with… Darren Westall, CEO of Paiger

By | Communications, Customer Experience, Management, Marketing, Productivity, Sales, Technology
We spoke with Darren recently to discuss how, by striking a chord with marketing professionals everywhere, he is managing to keep Paiger growing despite the global pandemic by helping to bridge sales and marketing teams in a very exciting way.

Darren gives us a deep insight into his mindset and mental health right before he launched Paiger and how he had a game plan to make it a success. He also takes us through how he sees, not just the business, but his personal growth shaping up over the next few years and why now is a really exciting time for all entrepreneurs to back themselves.

Listen to the podcast here
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Art of Conversation Live podcast - Jon Bailey, CEO of ProCo

A quick conversation with… Jon Bailey, CEO, ProCo

By | Communications, Customer Experience, Management, Marketing, Productivity, Technology
In our next instalment of our Art of Conversation Live podcast we talk to Jon Bailey, CEO of ProCo. This conversation picks up on why print and direct mail marketing are a must for your brand, how the capability of these channels has evolved to become a partner to digital, and why the ROI on these channels might not be what you think 

Listen to the full podcast here 
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5 Tips for Better Conversations with Customers

5 Tips for Better Conversations with Customers:

By | Candidate Experience, Communications, Customer Experience, Management, Productivity, Sales
Our research on the Art of Conversation has led to very informative information on how, when, and in which ways to converse with customers. This is especially useful given the current circumstances of the world and how to continue to have strong conversations remotely. Below are 5 tips for better conversations with customers discussing platforms, perspectives, and the people themselves.

Download the full report here
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Art of Conversation LIVE - Episode 3

A quick conversation with… Joachim de Wild, CEO, Simfony

By | Communications, Customer Experience, Management, Productivity, Technology, Training
Our third Art of Conversation Live instalment focuses on all thing’s mobile connectivity, IoT, security and how to get past the learning curve, quicker, as we talk to Joachim de Wild, CEO of Simfony. 

5G and IoT were, until recently, buzzwords that have perhaps not triggered the kind of reactions we would normally expect from such innovative development. Joachim takes us through some real-life examples of how organisations are using advances in connectivity technology to evolve their own propositions… 

Listen to the full podcast here 
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A quick conversation with… Rick Faubert, Partner, True search

By | Communications, Customer Experience, Management, Marketing, Productivity
Our second Art of Conversation Live podcast gives us first-hand insight into the world of recruitment and staffing right now, as we talk to Rick Faubert, Partner at Retained Executive Search company, True Search.  

Through the art of conversation, Rick takes us through the journey that brought him to True Search, how developing his communication skills have enriched his experiences, how he’s adapted during the COVID-19 pandemic, right through to why he’s hopelessly addicted to U2.  

Listen to the full podcast here 
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