Call analytics are simply a collection of data that is measured and reported from phone call records. The key to success is using these analytics to track the efficiency of sales teams, using the insights to optimise call quality, call handling and to set key performance indicators (KPIs). In a remote working environment, it is more important than ever to keep updated on how a team is performing. Read More
As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business. Read More
We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.
Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More
In this two-part podcast we speak to Maurice Fuller, the founder of StaffingTec, who is focused on helping staffing firms transform their operations digitally and prepare for the future of the recruitment industry.
With countless communication channels to choose from, engaging with your customers via the right method is of the upmost importance. Especially during times of crisis like the current COVID pandemic, customers what to know that you can respond well to pressure and maintain solid communications. Read More
Tips for keeping productivity and culture alive for remote working teams
As we continue to explore the adoption of remote working, we spoke to our Chief People Officer, Gail Wilkinson, about something very important to her; keeping culture and productivity alive in the remote workplace.