News | CloudCall
Category

News

Reach contacts easily with SMS on CloudCall for Microsoft Teams

By | Communications, News, Product, Technology

Psst! We have something to tell you… 

We recently launched CloudCall for Microsoft Teams and it now has a brand new SMS feature*. You can now send texts to your CRM contacts 

This past year has seen increasing numbers of people working from home. Programmes like Microsoft Teams have become not just a handy work tool, but a way to stay connected to colleagues and contacts.   Read More

CloudCall Jargon Buster: The ABCs of CTI

By | Communications, News, Product
Do you know your CRMs from your CLIs? Maybe you need to touch up on your telephony vocabulary? We’re here to take you through the ABCs of CTI (that’s Computer Telephony Integration for any beginners out there).

We understand that researching CTI can be a daunting task, especially if you don’t know what all the terms mean. There are many technical phrases within the industry, that a simple Google search can easily turn into an obstacle course of acronyms!

Here at CloudCall, we want to help make your search for the right telephony solution, easier. That’s why we’ve created this jargon buster, to help you better understand CTI and the benefits that it provides. Read More

5 benefits of an integrated phone system

By | Communications, News, Product
We know it can be difficult choosing a new phone system. Hours of trawling the internet. What is CTI? What’s a CRM? What do I integrate?

Our CRM and integrations guide is a great tool to learn a little bit more about CRMs, integrations and the power an integration has to supercharge your existing CRM. But how will it help me?

This is where we come in. We’ve set out below 5 top benefits, especially for you, on what an integrated phone system can do for your business in 2021. You’re welcome. Read More

Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark

Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark (part one)

By | Communications, Marketing, News, Technology
As we welcome in the new year, CloudCall’s Chief Technology Officer, Paul Clark, talks us through some of his predictions of where the market is heading and some challenges it may face, in 2021.

Well, what a year that was! Here we are, January 2021, still connecting with colleagues and clients on video calls, asking if they can hear us or telling us we’re on mute. If I’d have given my 2020 predictions a year ago, I don’t think a lot of them would come close to how it actually panned out.

Read More