Product Archives | CloudCall


3 reasons why start-ups need a CRM

By | Product, Productivity, Recruitment, Sales

Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.

Contact a member of our team to discover how CloudCall can grow your business with a seamless integration into your CRM.

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity

It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video.

Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Why it’s important to have all your data in one place…

By | Communications, Customer Experience, Product, Productivity

…and the headache it causes if you don’t.

Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More

Video: The importance of a single CRM

By | Communications, Customer Experience, Product, Recruitment, Sales

Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.

The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.

Take a look at our short video to discover the importance of a single CRM.

To discover how CloudCall can help you have positive conversations with your customers get in touch with a member of our helpful team, and make sure you download the free eBook here.

Infographic: CTI Checklist Part 2

By | Communications, Customer Experience, Product

Researching CTI (Computer Telephony Integration) and the providers of this technology may be a daunting task. We have compiled a list of questions to consider before you choose your supplier. You can see part 1 of the CloudCall checklist here. These checklists can help you prioritise the CTI features that matter to your business, making the decision on a provider hassle free.

Contact a member of the CloudCall team for more information and to discover how CloudCall can help your business grow.

Infographic: The CloudCall CTI Checklist

By | Communications, Product, Productivity, Technology

Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.

Get in touch with a member of our team for further help and advice around CTI.

Testimonial: Brian Cunningham, MD, Allen Recruitment Consulting

By | News, Product, Technology

We spoke to Brian Cunningham, MD of Allen Recruitment Consulting about his experiences of working with CloudCall. Brian discusses how our integrations have allowed his team to continue recruiting, even during lockdown.

Discover what Brian had to say about the flexibility CloudCall provides his teams, and the benefits of CloudCall for remote working.

Get in touch with a member of our team to find out how CloudCall can benefit you.