Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.
It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.
Discover how automated messages and call routing can help with call queues in our video.
…and the headache it causes if you don’t.
Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More
Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.
The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.
Researching CTI (Computer Telephony Integration) and the providers of this technology may be a daunting task. We have compiled a list of questions to consider before you choose your supplier. You can see part 1 of the CloudCall checklist here. These checklists can help you prioritise the CTI features that matter to your business, making the decision on a provider hassle free.
Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.
We spoke to Brian Cunningham, MD of Allen Recruitment Consulting about his experiences of working with CloudCall. Brian discusses how our integrations have allowed his team to continue recruiting, even during lockdown.
Discover what Brian had to say about the flexibility CloudCall provides his teams, and the benefits of CloudCall for remote working.