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Customer stories – seamless integrations with CloudCall

By | Customer Experience, Product, Productivity, Technology
Keeping up to date with client and customer conversations has never been easier. Our platform integrates into CRM systems; increasing productivity, streamlining tedious processes and reducing overheads.

Collect valuable call data and look at the ways you can improve with our reporting features. Gaining insight into your business’s conversations with customers can have direct impacts on efficiency, customer satisfaction and even business growth. Intrigued? Read More

3 reasons why start-ups need a CRM integration

By | Product, Productivity, Remote Working
Start-ups don’t want to remain small businesses for long. A CRM system helps your business grow by organising data, tracking leads, managing customer records and analysing sales pipelines.

Integrating your business phone solution into a CRM system adds another dimension (not the space kind) to your communications stack. Companies that use Computer Telephony Integrations (CTI) can effectively reduce costs, increase productivity and improve the customer experience. Equally important are the CTI benefits that are less obvious: collaboration across departments, support with performance management and having more time and resources to focus on growing your business. Read More

CloudCall and recruiters; the perfect match

By | Candidate Experience, Product, Recruitment, Remote Working, Technology
CloudCall and recruiters are a match made in heaven! From Voicemail Drop to Screen Pops, our brilliant features make the lives of Recruitment Consultants so much easier.

Our platform integrates into CRM systems and allows you to increase productivity, reduce costs, streamline manual processes and gain valuable insight into your business with our great reporting features. Read More

4 VoIP benefits for recruiters

By | Communications, Product, Recruitment, Technology
With so many recruiters working remotely, it’s important to be able to make calls from wherever you are. All you need is an internet connection – no landlines necessary! Voice over Internet Protocol (VoIP) allows you to make and manage all your voice calls over the internet.

Did you know adding an integrated telephony solution into your CRM system can help you capture those valuable conversations? Find out some of the benefits here.

VoIP has many benefits for recruiters – take a look at our infographic below.

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4 ways Call Recording improves customer service

By | Customer Experience, Product, Training
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.

Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More

CloudCall Jargon Buster: The ABCs of CTI

By | Communications, News, Product
Do you know your CRMs from your CLIs? Maybe you need to touch up on your telephony vocabulary? We’re here to take you through the ABCs of CTI (that’s Computer Telephony Integration for any beginners out there).

We understand that researching CTI can be a daunting task, especially if you don’t know what all the terms mean. There are many technical phrases within the industry, that a simple Google search can easily turn into an obstacle course of acronyms!

Here at CloudCall, we want to help make your search for the right telephony solution, easier. That’s why we’ve created this jargon buster, to help you better understand CTI and the benefits that it provides. Read More