10th March, 11am EST/4PM GMT. Read More
Collect valuable call data and look at the ways you can improve with our reporting features. Gaining insight into your business’s conversations with customers can have direct impacts on efficiency, customer satisfaction and even business growth. Intrigued? Read More
Integrating your business phone solution into a CRM system adds another dimension (not the space kind) to your communications stack. Companies that use Computer Telephony Integrations (CTI) can effectively reduce costs, increase productivity and improve the customer experience. Equally important are the CTI benefits that are less obvious: collaboration across departments, support with performance management and having more time and resources to focus on growing your business. Read More
The last year has been a bit strange for everyone to say the least, especially for those of you overseeing a team of remote staff, making high volumes of calls.
Our platform integrates into CRM systems and allows you to increase productivity, reduce costs, streamline manual processes and gain valuable insight into your business with our great reporting features. Read More
Did you know adding an integrated telephony solution into your CRM system can help you capture those valuable conversations? Find out some of the benefits here.
VoIP has many benefits for recruiters – take a look at our infographic below.
Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More
We understand that researching CTI can be a daunting task, especially if you don’t know what all the terms mean. There are many technical phrases within the industry, that a simple Google search can easily turn into an obstacle course of acronyms!
Here at CloudCall, we want to help make your search for the right telephony solution, easier. That’s why we’ve created this jargon buster, to help you better understand CTI and the benefits that it provides. Read More