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Productivity

Personalize Your Calling Strategy by Having Local Presence

By | Communications, Customer Experience, Productivity, Recruitment, Sales, Technology

Is your calling strategy personalized? 

Have you ever received a call from a local number, and realized it was a business outside of your area trying to reach you? By recognizing the local number they used, you were more likely to answer the phone. Many businesses take advantage of the familiarity the local presence feature provides to reach their customers faster.  

Establish familiarity and trust with the person you are calling by controlling the number that displays from outbound calls as a local number. With an area code customized to your customer/client location, your phone call has a better chance of being recognized and answered.  

What is Local Presence?  

Essentially, local presence is an effective feature that enables users to call anyone using a local phone number. Using local presence lends to benefits across various teams because familiar-looking numbers can boost the number of calls picked up by customers, clients, candidates, or anyone.  

By controlling the number that displays from outbound campaigns, your teams have the freedom to target specific markets. Even though the number is displayed with a local area code, all calls are automatically routed back to the user who made the call – wherever they are. Having full ownership of the local number means that it can be assigned to anyone in your business. 

How does Local Presence enhance the customer experience? 

Here’s aexample. Think of a third-party ‘Customer Success Team’ reaching out to customers on behalf of their clients. They want to keep their clients satisfied by making sure the customers have been contacted successfully. Since their clients are located across the US, agents use phone numbers assigned to each client with an area code that aligns with their geography. The agents can reach customers more successfully by using Local Presence, because the numbers match client locations.  

Why limit your growing organization to one place, when you can have a national presence? If your company is based in New York but has an office in Denver, you can still reach out using numbers with area codes in New York through Local Presence. 

Can recruiters benefit from Local Presence? 

Like the ‘Customer Success Team’ experience explained previously, recruitment teams can represent their clients with more recognition by using Local Presence. Local Presence uses local area codes tailored to the location where the candidate is answering the phone; candidates that recognize their own area code are more likely to pick up.  

To learn more about Local Presence through CloudCall and the benefits our features can bring to your business, schedule a demo with our team.   

Benefits of Team Collaboration Software

By | Communications, Productivity, Technology

Finding the perfect collaboration tool for your team can be a lengthy process. Luckily, collaboration software works as an all-in-one service to improve overall productivity. If you’re currently using multiple communication tools, you are probably experiencing some level of confusion. That’s why you’ll see productive teams merging their communication tools into one cohesive software platform.  

Teams utilizing team collaboration software resolve issues quickly and do not waste time alternating between different tools. While saving time is important, it is also important to build relationships within teams.  Read More

Flexible Working During Holidays

By | Management, Productivity, Recruitment

Flexibility is important for teams who travel during the holiday season, when winter weather and visiting family across the country, might prevent them from being able to get to the office. So, it’s important that they have the tools to be able to work from where ever they are.

And working remotely shouldn’t mean giving up management visibility if you implement the right strategy.

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5 Ways to Improve Onboarding

By | Management, Productivity, Training

Too often, management experiences significant periods of time in which new hires are not yet contributing to sales, internal culture, and the overall success of the company. In many cases, it can take almost a year for a newly hired employee to reach full productivity. One of the best ways to have new employees become successful is to have a great onboarding process.

Within a Sales team, your phone system can play a large role in lowering the ramp time for new hires. Why not utilize the tool already embedded in the day to day of your business to train and motivate new hires? Below are 5 tips on how you improve onboarding for new hires:

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woman on the phone mobile working crm telephony

Today’s Job Market Moves Fast. You Need to Move Faster.

By | Communications, Productivity, Recruitment

Increase your speed with simple, fast & integrated communication directly from your CRM.

All businesses are currently undergoing some type of digital transformation. For staffing firms to deliver a great experience for both their clients and candidates, it is important to adopt new technology that helps deliver data, information and insight. Adopting new technology is critical for businesses to stay out of the dark and ahead of their competition. Without the right tools, slow-to-adopt firms will inevitably fall behind.

Today’s job market, favoring job seekers, is moving faster than ever before. As a result, recruiters face new pressure to hire faster or miss out on top quality candidates. So, what is the best way to stay ahead of the quickly moving job market? Investing in new technology.

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sales

Sales Opportunity Knocks – How to Beat Competitors to the Punch

By | Communications, Productivity, Sales
Have you ever stopped to think about how long it takes to make a phone call?

On the surface it seems like a simple process, but even with a CRM you need to search for the contact, find their phone number, manually dial it into your handset, check it twice and ring: just to then be hit with a voicemail. You and your sales teams lose vital time that puts you behind your competitors.

Bring your business processes up to speed with the simplicity of modern tech by connecting your CRM with the business communication tools you use daily. No more searching for contacts, manually dialling their number and losing the notes you scribble down on a post-it note. All the relevant call information, alongside the call recording, call notes and follow up tasks can be logged against the contact record in the CRM.

This is just the beginning for a CRM communication integration; there are plenty of simple but effective ways for your sales teams to save time, combat missed opportunities and get ahead of competitors using advanced communications tools.

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