As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business. Read More
Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.
It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.
Discover how automated messages and call routing can help with call queues in our video.
Delivering seamless interaction with customers is vital for customer satisfaction levels. 52% of businesses report that a lack of integration in CRM systems is slowing down customer contact, when it is clear that they want seamless interactions. With 68% stating that they get really frustrated if they contact a business and they don’t have their account history to hand.
Find out more in our new research eBook here.
…and the headache it causes if you don’t.
Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More
We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.
Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More
We recently caught up with Maurice Fuller, founder of StaffingTec to talk about his experiences of working with CloudCall. Maurice discusses how CloudCall keeps his teams connected, and gives him the opportunity to tap into what is going on.
Discover what Maurice had to say about the powerful capabilities of CloudCall’s features and how they can help staff grow and improve, even when remote working.
Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.