10th March, 11am EST/4PM GMT. Read More
Collect valuable call data and look at the ways you can improve with our reporting features. Gaining insight into your business’s conversations with customers can have direct impacts on efficiency, customer satisfaction and even business growth. Intrigued? Read More
Integrating your business phone solution into a CRM system adds another dimension (not the space kind) to your communications stack. Companies that use Computer Telephony Integrations (CTI) can effectively reduce costs, increase productivity and improve the customer experience. Equally important are the CTI benefits that are less obvious: collaboration across departments, support with performance management and having more time and resources to focus on growing your business. Read More
Home-working, hot desking, working at the kitchen table. It’s hard to get your set up perfect right now.
One way you can make life easier is by transforming your mobile office using a CRM integration.
For most workers, the CRM is the centre of their working day. It’s the first tab open on their browser, the hub of business and the bank of collective knowledge of your company. Read More
*holds for applause*
We know we’re not the next Shakespeare as poetry clearly isn’t our strong point, but telephony integrations are. Read More
With a lot of companies closing, furloughing staff or even letting employees go, the recruitment market in 2021 will be tougher than ever to manage.
But that’s where we come in. Read More
Our research found that nearly half (46%) of all customers said they had bought elsewhere, or cancelled a contract because they struggled to get in touch with a supplier.
As you can tell, call queues can have a pretty big impact on customer satisfaction. Customers like to speak to a person and the quicker they can do that, the better.
To make sure you stay on top of your call queue times, we’ve put together 4 top tips for you: Read More
We’ve all been working from home for a while now, and it doesn’t look like that will be changing much in the near future. In fact, Gartner reported that 74% of CFOs say they expect to move previously on-site employees remote post-COVID. With this in mind we thought it would be a great ideas to share some of our customers stories.
You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analysing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels. Read More