Productivity Archives | CloudCall
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Productivity

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

3 reasons why start-ups need a CRM

By | Product, Productivity, Recruitment, Sales

Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.

Contact a member of our team to discover how CloudCall can grow your business with a seamless integration into your CRM.

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity

It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video.

Book a demo to find out how CloudCall can ensure your call queues are under control and your customers happy.

Business challenge: delivering seamless interaction with customers

By | Communications, Customer Experience, Productivity

Delivering seamless interaction with customers is vital for customer satisfaction levels. 52% of businesses report that a lack of integration in CRM systems is slowing down customer contact, when it is clear that they want seamless interactions. With 68% stating that they get really frustrated if they contact a business and they don’t have their account history to hand.

Find out more in our new research eBook here.

Get in touch with a member of the CloudCall team to discover how we can help your business have seamless interactions with your customers.

Why it’s important to have all your data in one place…

By | Communications, Customer Experience, Product, Productivity

…and the headache it causes if you don’t.

Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had chosen to manage their system like this. Our research showed that those who have information across several systems are generally working with a set-up they have acquired over time. Read More

A quick conversation with… Brandy Faulkner, Marketing Communications Manager, CloudCall

By | Communications, Management, Productivity

We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team.

Brandy joined CloudCall’s marketing team in 2020, working in the Boston office, however, since the start of lockdown she has been working remotely. Her experience of working within a team based across the Atlantic Ocean has put her in a position of experience when it comes to collaborating with colleagues without seeing them in person. Read More

Testimonial: Maurice Fuller, Founder, StaffingTec

By | Communications, Management, Productivity, Recruitment, Training

We recently caught up with Maurice Fuller, founder of StaffingTec to talk about his experiences of working with CloudCall. Maurice discusses how CloudCall keeps his teams connected, and gives him the opportunity to tap into what is going on.

Discover what Maurice had to say about the powerful capabilities of CloudCall’s features and how they can help staff grow and improve, even when remote working.

Get in touch with a member of our team to find out how CloudCall can benefit you.

Infographic: The CloudCall CTI Checklist

By | Communications, Product, Productivity, Technology

Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.

Get in touch with a member of our team for further help and advice around CTI.