CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data.
Here are 3 benefits CTI can bring to your business, ASAP: Read More
As a leader, you understand the importance of great communication skills for your team. In the workplace, constantly improving these skills across the entire team is crucial because good communication increases operational efficiency and boosts morale.
Deliver important messages and target key groups with broadcast messaging. Broadcast messaging provides a cost-effective method of sending bulk text messaging to multiple contacts. Use broadcast capabilities to boost response rates and increase connections with contacts.
Flexible working is an increasing trend and there’s a lot of research that backs up the reasons why it’s a good thing for businesses and employees alike. But of course, this comes with some caveats and advice. Let’s explore the top 5 tips for improving remote worker productivity: Read More
We are happy to announce that the latest messaging release has been launched for the CloudCall for Salesforce integration. This release includes text and instant messaging features to enable users to work faster, generate more responses, and save internal conversations in Salesforce. Read More
Companies have an extraordinary amount of information about customers, but if customer information is not easily accessible, it will gather digital dust. Do not let this valuable information go to waste! Data can be a powerful driver of customer retention and business insight.
Through integrating communications with your Customer Relationship Management (CRM) software, you’ll have all the data you need in one place for both your customers and your team, enabling you to provide the best customer experience from a well-rounded perspective. Read More
This is the third article in a series outlining the benefits CloudCall brings to its customers through industry-leading integrated communications solutions. Read our first article in the series on voice quality to discover 5 ways CloudCall offers the highest voice quality available and find the second article on must-have updated hardware here. Read More