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Productivity

The new normal: remote working post COVID-19

By | Communications, Management, Productivity, Recruitment, Sales
In a society becoming increasingly desperate for stability many are now discussing the ‘new normal’ and what it might look like. Our lives, both professionally and personally, have been transformed by the COVID crisis and working from home has been standard practice for many. It is now up to us to adapt.  

So, what will future working procedures look like?  Read More

Infographic – Customers preferences for outbound contact

By | Communications, Customer Experience, Productivity, Sales
In our rapidly changing world, leveraging technology and its many uses can help create a more efficient workplace while keeping customers engaged. When planning to reach out to a contact or client it is important to know their preferences, creating a collaborative environment. As part of our Art of Conversation report we gathered the below statistics to help you better understand what customers want and need. The more you know your customer the better you can cater to their needs.
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Infographic – The Future is Mobile

By | Communications, Productivity, Recruitment, Sales, Technology
Every generation has a preferred form of contact, but as our world continues to change so does technology. Based on the below statistics the commonality between all ages is a mobile phone. Getting in touch with a customer or candidate has never been easier with calling and texting availability. It doesn’t matter if someone is at home, in the office, on the train, or at their child’s soccer game they typically have their mobile phone by their side. Especially during these times, it gives us the opportunity to stay efficient while mobile.
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Art of Conversation LIVE - Darren Westall, CEO of Paiger

A quick conversation with… Darren Westall, CEO of Paiger

By | Communications, Customer Experience, Management, Marketing, Productivity, Sales, Technology
We spoke with Darren recently to discuss how, by striking a chord with marketing professionals everywhere, he is managing to keep Paiger growing despite the global pandemic by helping to bridge sales and marketing teams in a very exciting way.

Darren gives us a deep insight into his mindset and mental health right before he launched Paiger and how he had a game plan to make it a success. He also takes us through how he sees, not just the business, but his personal growth shaping up over the next few years and why now is a really exciting time for all entrepreneurs to back themselves.

Listen to the podcast here
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Art of Conversation Live podcast - Jon Bailey, CEO of ProCo

A quick conversation with… Jon Bailey, CEO, ProCo

By | Communications, Customer Experience, Management, Marketing, Productivity, Technology
In our next instalment of our Art of Conversation Live podcast we talk to Jon Bailey, CEO of ProCo. This conversation picks up on why print and direct mail marketing are a must for your brand, how the capability of these channels has evolved to become a partner to digital, and why the ROI on these channels might not be what you think 

Listen to the full podcast here 
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5 Tips for Better Conversations with Customers

5 Tips for Better Conversations with Customers:

By | Candidate Experience, Communications, Customer Experience, Management, Productivity, Sales
Our research on the Art of Conversation has led to very informative information on how, when, and in which ways to converse with customers. This is especially useful given the current circumstances of the world and how to continue to have strong conversations remotely. Below are 5 tips for better conversations with customers discussing platforms, perspectives, and the people themselves.

Download the full report here
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Art of Conversation LIVE - Episode 3

A quick conversation with… Joachim de Wild, CEO, Simfony

By | Communications, Customer Experience, Management, Productivity, Technology, Training
Our third Art of Conversation Live instalment focuses on all thing’s mobile connectivity, IoT, security and how to get past the learning curve, quicker, as we talk to Joachim de Wild, CEO of Simfony. 

5G and IoT were, until recently, buzzwords that have perhaps not triggered the kind of reactions we would normally expect from such innovative development. Joachim takes us through some real-life examples of how organisations are using advances in connectivity technology to evolve their own propositions… 

Listen to the full podcast here 
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Infographic – How to Engage with customers via mobile

By | Communications, Customer Experience, Productivity, Sales, Technology
When engaging with a customer via mobile, you want to take full advantage of your conversation to ensure all goes well. Based on our research, there are certain measures that should be taken into account when reaching out. No one wants their time to be wasted, so be sure to have a concrete plan with steps in place to properly engage with your customers…
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A quick conversation with… Rick Faubert, Partner, True search

By | Communications, Customer Experience, Management, Marketing, Productivity
Our second Art of Conversation Live podcast gives us first-hand insight into the world of recruitment and staffing right now, as we talk to Rick Faubert, Partner at Retained Executive Search company, True Search.  

Through the art of conversation, Rick takes us through the journey that brought him to True Search, how developing his communication skills have enriched his experiences, how he’s adapted during the COVID-19 pandemic, right through to why he’s hopelessly addicted to U2.  

Listen to the full podcast here 
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4 tips for brand survival during COVID-19

By | Communications, Customer Experience, Marketing, Productivity, Technology
In our first Art of Conversation Live podcast our Marketing Director, James Marscheider, talks to Pete Hendrick, Managing Director of Octopus Group, a leading marketing and advertising agency. The conversation inevitably turns to the current landscape and how the COVID-19 pandemic is impacting the marketing industry and how brands can survive and get ready for recovery 

Listen to the full podcast here. 
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