CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data.
Here are 3 benefits CTI can bring to your business, ASAP: Read More
Deliver important messages and target key groups with broadcast messaging. Broadcast messaging provides a cost-effective method of sending bulk text messaging to multiple contacts. Use broadcast capabilities to boost response rates and increase connections with contacts.
Businesses invest a lot of time and money into Salesforce. User licenses, project implementation and human resource, as well as ongoing maintenance, can all add up. Ensuring that you get the most out of the platform is vital. Read More
Companies have an extraordinary amount of information about customers, but if customer information is not easily accessible, it will gather digital dust. Do not let this valuable information go to waste! Data can be a powerful driver of customer retention and business insight.
Through integrating communications with your Customer Relationship Management (CRM) software, you’ll have all the data you need in one place for both your customers and your team, enabling you to provide the best customer experience from a well-rounded perspective. Read More
This is the third article in a series outlining the benefits CloudCall brings to its customers through industry-leading integrated communications solutions. Read our first article in the series on voice quality to discover 5 ways CloudCall offers the highest voice quality available and find the second article on must-have updated hardware here. Read More
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