We have three easy ways for you to make more calls, increase pick-up rates and train new hires, through CloudCall. We’d go as far as saying these are ‘life hacks’, dependant on how much you use your phone systems.
You can utilise all three of our hacks to increase your team’s productivity and get the most out of CloudCall.
- Speed up your sales process with our Voicemail Drop feature
If your team are making a lot of outbound calls each day, don’t waste valuable time leaving a voicemail each time someone doesn’t pick up the phone. This leads to ‘voicemail fatigue’ (we may have just made this up), meaning the quality of each of the messages can suffer significantly, the more you have to do them.
But fear not! CloudCall is here to save the day. When using our Voicemail Drop feature, when you reach a contact’s answering machine, you can simply click on the Voicemail Drop option, allowing you to leave a pre-recorded voicemail.
This ensures each member of your team are leaving a high-quality voicemail every time. “What about personalisation?” We hear you ask…We’ve covered that too. Before you click on Voicemail Drop, you can add any sort of personalised message you like, then drop your pre-recorded message and the contact will be none the wiser!
With all the extra time your team will save, they can reach a higher overall call volume. Once the voicemail is dropped, the call ends and the agent can move on to their next task.
- Increase your pickup rates with local presence
We’re all guilty of it. We see a number calling and they’re based the other side of the country so sometimes we decide not to answer. But when we see a local number and we think hmm, this must be relevant, so we answer the call. Well, welcome to the future, folks!
CloudCall offers our users an option called Local Presence. Using this option allows you to change your caller identity during an outbound call, to get as close to the area code as possible (without them having to get a restraining order).
Having a recognisable area code show up on the client’s phone will increase pick up rates for your team on initial calls. “Is this spoofing?” No, it’s not. Unlike spoofing, which mimics the first six digits of the contact’s phone number (and isn’t a real number), CloudCall offers real numbers.
Purchased from CloudCall, these are real numbers. If your contact tries to call the number back, it will go directly to you or your colleagues instead of not connecting, as it would spoofing.
- Help new hires reach full productivity, faster
As if we hadn’t already sold it to you enough – there’s more!
Instead of training your new hires on conference calls or using a call splitter to allow colleagues to train on a call, you can use Call Monitoring to get them up to speed.
In the Supervisor Panel, clicking on a live call will allow Call Monitoring. The Monitor feature will allow you to silently join the call. This allows new agents to listen to calls in real-time without the other agent or the contact being notified in any way. Clever, right?
With Call Monitoring, employees can get comfortable with generic conversations being had without directly interfering with calls. You can also use the Whisper function, allowing you to talk to your new agent whilst they are on a call, offering guidance and support without the contact knowing.
This feature is especially useful in the current climate, where training and development may be taking place remotely. Call Monitoring will make your new colleague feel prepared and more connected to their new team.
Click to find out more about Call Monitoring and how to support your team remotely.
Did we convince you? If you want to take a closer look at what CloudCall has to offer you, you can book in for a demo here.
