Start-ups don’t want to remain that way for long. A CRM system helps your business grow by organising data, tracking leads, managing customer data and analysing the sales pipeline. Find out the 3 top reasons start-ups need a CRM system in our infographic.
In the world where customers have easy access to email, text and social media, it’s easy to think that there’s no place left for the phone call, but that couldn’t be further from the truth. Take a look at our short video to find out more.
We recently caught up with Maurice Fuller, founder of StaffingTec to talk about his experiences of working with CloudCall. Maurice discusses how CloudCall keeps his teams connected, and gives him the opportunity to tap into what is going on.
Discover what Maurice had to say about the powerful capabilities of CloudCall’s features and how they can help staff grow and improve, even when remote working.
How often do you answer calls from unknown numbers?
With cold callers competing for our attention it’s no surprise that 67% of customers say they won’t answer their mobile phone if they don’t know who’s calling. For businesses that rely on phone calls to make sales, this presents a serious problem. Especially considering that 51% of businesses say voice telephony is the channel most likely to get attention and 47% report that it gets the best response rate. Read More
Our new insight piece, Perfecting the art of conversation: how businesses are managing increased call volumes is available now. This research has highlighted the importance of businesses having access to a single source of customer information.
The use of a single CRM improves the customer experience. By making sure customer history and account details are to hand, you create a positive experience, and that equals a happy customer, and a happy customer is always good for business.
Take a look at our short video to discover the importance of a single CRM.
Call volumes are increasing
Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More
The CloudCall Insights research papers have shown that the majority of Millennials and Generation Z (Gen Z) prefer to use their mobiles to receive communications, and make contact with businesses. The way they use technology is very different to other generations, and companies need to embrace the variety of communications technologies available in order to reach them effectively. Read More
In this podcast, we hear from Spencer Trigg, Director at Quanta Recruitment as he takes us through the journey of how Quanta became what it is today, as well as sharing his personal insight with over 25 years of experience in the recruitment industry. Spencer discusses the changes in technology he has witnessed throughout his career and how all businesses can use technology to add value. Read More
In our latest podcast we spoke to Spencer Trigg, Director of Quanta Recruitment. With over 25 years experience in the recruitment sector, Spencer shares his personal insight into the changing technologies within the industry, and how all businesses can use this technology to kick-start growth. Here’s what Spencer had to say about his experience with CloudCall.