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Recruitment

Personalize Your Calling Strategy by Having Local Presence

By | Communications, Customer Experience, Productivity, Recruitment, Sales, Technology

Is your calling strategy personalized? 

Have you ever received a call from a local number, and realized it was a business outside of your area trying to reach you? By recognizing the local number they used, you were more likely to answer the phone. Many businesses take advantage of the familiarity the local presence feature provides to reach their customers faster.  

Establish familiarity and trust with the person you are calling by controlling the number that displays from outbound calls as a local number. With an area code customized to your customer/client location, your phone call has a better chance of being recognized and answered.  

What is Local Presence?  

Essentially, local presence is an effective feature that enables users to call anyone using a local phone number. Using local presence lends to benefits across various teams because familiar-looking numbers can boost the number of calls picked up by customers, clients, candidates, or anyone.  

By controlling the number that displays from outbound campaigns, your teams have the freedom to target specific markets. Even though the number is displayed with a local area code, all calls are automatically routed back to the user who made the call – wherever they are. Having full ownership of the local number means that it can be assigned to anyone in your business. 

How does Local Presence enhance the customer experience? 

Here’s aexample. Think of a third-party ‘Customer Success Team’ reaching out to customers on behalf of their clients. They want to keep their clients satisfied by making sure the customers have been contacted successfully. Since their clients are located across the US, agents use phone numbers assigned to each client with an area code that aligns with their geography. The agents can reach customers more successfully by using Local Presence, because the numbers match client locations.  

Why limit your growing organization to one place, when you can have a national presence? If your company is based in New York but has an office in Denver, you can still reach out using numbers with area codes in New York through Local Presence. 

Can recruiters benefit from Local Presence? 

Like the ‘Customer Success Team’ experience explained previously, recruitment teams can represent their clients with more recognition by using Local Presence. Local Presence uses local area codes tailored to the location where the candidate is answering the phone; candidates that recognize their own area code are more likely to pick up.  

To learn more about Local Presence through CloudCall and the benefits our features can bring to your business, schedule a demo with our team.   

Ghosting in the Recruitment Industry

By | Communications, Recruitment

What is ghosting and what effect does it have on recruiting? 

Ghosting refers to going silent on someone – typically in a romantic relationship. As more technology enters professional relationships, this term no longer only applies to dating. Now more than ever, recruiters and candidates are guilty of ‘ghosting’ each other. In a tight job market, communication is the key to avoiding this frightening trend.

Unfortunately, ghosting is a growing trend. It can work both ways, by recruiters and job seekers. In recruiting, this can mean not showing up for phone calls, interviews or in-person meetings; leading to a downfall in productivity and successful placements. Read More

Recruitment Strategies: Broaden Outreach to Passive Candidates

By | Candidate Experience, Recruitment, Training

Passive candidates, unlike active candidates, are typically less responsive because they are not actively looking for a job or career change.   

For recruiters, this means that top ‘passive’ talent is even harder to reach, which is especially challenging with unemployment at its lowest rate in years. Passive candidates are not always looking to make a change. But sometimes they are open to new (and better) opportunities that align with their skills and offer greater compensation or attractive benefits.

How can recruiters improve outreach to the most talented people?  

These three key methods cut through the noise that passive candidates receive from recruiters:   Read More

Don’t Miss These Speakers at the Recruitment Agency Expo, London 2019

By | Recruitment

It’s that time of year again when leading recruitment experts come together for the first Recruitment Agency Expo of the year. Held in London’s Olympia, this event kicks off the new year with a packed programme of advice, thought-leadership and predictions for the industry in 2019. Not to mention that the exhibition hall itself is a fantastic opportunity to network and learn more about the tools and tech your business can use to get ahead of the competition.

We’re exhibiting on both days at Stand A27, so make sure to talk to our team about how you can reach the top talent first and build long-lasting relationships with candidates by integrating your communications software. If you would like to book an appointment to see us at the show or would prefer to discuss your options ahead of the event, please book your consultation call here.

This free event is taking place on the 5th – 6th February, so make sure you sign up for this free event!

Below, we have suggested some sessions to attend that provide smart industry insight and useful information for recruiters in 2019.

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Flexible Working During Holidays

By | Management, Productivity, Recruitment

Flexibility is important for teams who travel during the holiday season, when winter weather and visiting family across the country, might prevent them from being able to get to the office. So, it’s important that they have the tools to be able to work from where ever they are.

And working remotely shouldn’t mean giving up management visibility if you implement the right strategy.

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millennials and texting, communications

Talk is Cheap. Communication’s Priceless.

By | Communications, Recruitment

Over the past few decades, communications technology has evolved rapidly, and we now depend on our mobile phones so much that we check them 55 times per day, averaging 20,000 times per year.

People are becoming accustomed to fast and easy responses to texts, emails and social media messaging. In fact, research by OpenMarket found that Millennials in particular are not very receptive to traditional communication methods and 75% prefer texting to calling. Meanwhile, only 24% of emails are being read at all and countless voicemails are deleted before being listened to.

Recruiters can embrace this opportunity and reach the top talent first by starting conversations and building relationships using the communication channels their candidates prefers. With a growing Millennial workforce, it’s key that recruiters embrace the mobile first behaviour that drives modern communication.

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