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Recruitment

Perfecting the Art of Conversation: Instant Messaging

By | Communications, Customer Experience, Product, Productivity, Recruitment, Sales, Technology

Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More

Perfecting the Art of Conversation: Face-to-face

By | Communications, Recruitment, Sales

The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our ability to initiate and hold a conversation and it can be easy to see why. According to Grant Bailey of the Independent, “One in 10…. have gone longer than three whole days without a face-to-face interaction with another person.”1

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How to Measure Sales Performance With CloudCall Dashboards

By | Management, Productivity, Recruitment, Sales, Technology

To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success.  Read More

Perfecting the Art of Conversation: SMS

By | Communications, Recruitment, Sales

With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being sentForbes. But texting for business purposes is not the same as messaging your friends. It’s good to follow a few basic rules to maintain professionalism.  

 

Avoid abbreviations and emojis

If you are communicating in a professional environment, avoid using abbreviations and emojis because these can come across as informal, and not everyone can be expected to understand what they mean.  

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Perfecting the Art of Conversation: The Phone call

By | Communications, Customer Experience, Recruitment, Sales

Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.  

According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person. 

Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.   

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Improving Efficiencies with Click-to-Dial

By | Communications, Product, Productivity, Recruitment, Sales, Technology

In today’s competitive recruitment environment, staff are contemplating the ways in which they can improve their productivity. Their telephone system, along with a CRM, is arguably one of the most important tools in their arsenal. Using a unified Computer Telephony Integration (CTI) within a CRM that works flawlessly in the backend is key to ensuring an efficient workflow. Click-to-dial is a function that allows calls to be made via VoIP with one simple action and by utilising click-to-dial it essentially ensures that staff are connected with the right candidate.

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Upcoming Speakers at REC Expo London 2020

By | Marketing, Recruitment, Sales, Technology
Mark your calendars, 4th-5th February is the UK’s No 1 Event for Recruitment Leaders. ThRecruitment Agency Expo, which you can attend for free, is home to over 100 vendors and the chance to hear from 50 industry leading experts on this year top technology.  

With the start of 2020 there is opportunity for advancement and possibilities that take the technology sector to another level. Come by to see and hear how you can take your company to that next levelHave a few companies in mind? 

Here are 3 can’t-miss sessions at the Recruitment Agency Expo event in London: 

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