The office desk has a lot going for it. Your PC’s desktop is crammed with every file you’ve ever needed from the past five years. That teddy bear you picked up from a recruiting fair, the week before you achieved top biller, is keeping a watchful eye on proceedings. Your drawers are full of an array of biscuits, sweets and crisps that would bring an Instagram ‘influencer’ out in cold sweats.
But let’s be honest. Sometimes, the experience isn’t going to be great.
As you all know, the recruitment process can be fraught with calamities, pitfalls and disaster. Everything that could go wrong probably has gone wrong at some point in your careers.
Here at CloudCall, we’ve all been through the process in one way or another. While we’ve helped countless recruiters provide a better candidate experience, there are some situations that we just can’t help you with. So, we thought we’d go around the office and give you some of our worst recruitment nightmares.
It’s been one week since Bullhorn Live and we’re all still talking about it!
This year, Bullhorn Live was even bigger and better, with 2 days filled with information-packed sessions and workshops from industry-leaders who shared such valuable insights with us.
According to a recent survey carried out by Bullhorn, improving the management of client and candidate relationships is a top priority for 42% of recruiters. Managing those relationships often comes down to the quality of the conversations that you have.
Efficiency is key when recruiting new candidates, and computer telephony integration (CTI) systems are allowing users to manage their calls in a variety of new ways. With a plethora of features designed around productivity, recruiters can now seamlessly phone potential candidates, record their conversations and collate notes within a few minutes, all from their chosen CRM system.
The CloudCall Team had an amazing time at Bullhorn Engage 2017 last week! Every year Engage surpasses itself, with the speakers, sessions and attendees.
Industry leaders came together to connect and learn, while exploring the possibilities of the remarkable staffing industry. Our team engaged with customers, partners, staffing leaders while expanding our knowledge of recruitment and industry needs.
Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability. The visualisation of performance using user friendly Dashboards and Reports enables management to scrutinize and control crucial KPIs.
However, many Recruitment businesses are experiencing disjointed customer and candidate journeys. This is primarily because the various touch points within the recruitment business operate within separate silos. For instance, it is still rare to see Recruitment and Staffing professionals working from a single system that gives a unified view of a Candidate (emails, phone conversations, CV and Social Data). This in turn means that conversations that happen between a candidate or customer and their recruiter rarely make it to the management team who can effect impactful actions and improvements based directly on this real-time information.
Recruitment consultants spend a significant amount of time making calls to prospective candidates and clients whilst working on storing these interactions into their CRM. It is clear that these two disparate systems need to be connected for recruiters to work more efficiently and be able to place candidates more successfully. To bridge this gap between your phone and your CRM system, a good starting point is investigating CRM-telephony integration.
The recruitment industry faces its own unique set of obstacles compared to other businesses, and it can be challenging for agencies to stay on top of staff, job listings, client needs and all the other demands of job placement. Thankfully, in the era of the cloud, there are many tools to help address these recruitment-specific issues.
First things first, if you’re using a web-based CRM, you’re already on the right track. Compared to on-premise CRMs, web-based options allow for more scalability, access to more frequent and easier bug fixes and updates, and the ability to easily integrate with other essential tools (like the ones we will discuss in this post).
So what challenges can cloud-based solutions help you overcome?