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Recruitment

The new normal: remote working post COVID-19

By | Communications, Management, Productivity, Recruitment, Sales
In a society becoming increasingly desperate for stability many are now discussing the ‘new normal’ and what it might look like. Our lives, both professionally and personally, have been transformed by the COVID crisis and working from home has been standard practice for many. It is now up to us to adapt.  

So, what will future working procedures look like?  Read More

A quick conversation with Colin Whipp, Head of Account Management, Access Recruitment

By | Communications, Management, Recruitment, Technology

The Access Group helps the UK’s top recruitment agencies simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth. By bringing together best of breed products onto one platform they take care of everything from sourcing, screening and attracting the right candidates. 

In this podcast Colin Whipp, Head of Account Management at Access Recruitment discusses his experiences, both professional and personal, on life during the COVID-19 pandemic with our Channel Marketing Director, Daniel Fox. From coming out of lockdown and regenerating the recruitment sector, to being proactive and keeping on top of what is happening.  Read More

Art of Conversation Roundtable Recap. Bullhorn EngageX 2020

By | Communications, Recruitment, Sales, Technology
I had the pleasure of hosting a roundtable, ‘Boosting Engagement with the Art of Conversation’, at EngageX 2020. Staffing Industry leaders joined me for a discussion centered on their experience utilizing different channels of communication. With new ways to communicate, our changing industry needs to consider our methods of training, management, and outreach.  

We are all on a constant journey to perfect the art of conversation with our customers and candidates. To further understand our changing industry, CloudCall conducted a survey in early 2020, prior to the global pandemic, to gage when, how and why professionals and managers prefer specific communication tactics. The research report: Perfecting the Art of Conversation  shaped our conversation at Bullhorn EngageX 

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Infographic – The Future is Mobile

By | Communications, Productivity, Recruitment, Sales, Technology
Every generation has a preferred form of contact, but as our world continues to change so does technology. Based on the below statistics the commonality between all ages is a mobile phone. Getting in touch with a customer or candidate has never been easier with calling and texting availability. It doesn’t matter if someone is at home, in the office, on the train, or at their child’s soccer game they typically have their mobile phone by their side. Especially during these times, it gives us the opportunity to stay efficient while mobile.
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5 Tips for Better Conversations with Customers

5 Tips for Better Conversations with Customers:

By | Candidate Experience, Communications, Customer Experience, Management, Productivity, Sales
Our research on the Art of Conversation has led to very informative information on how, when, and in which ways to converse with customers. This is especially useful given the current circumstances of the world and how to continue to have strong conversations remotely. Below are 5 tips for better conversations with customers discussing platforms, perspectives, and the people themselves.

Download the full report here
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CloudCall Power Diallaer

Video – Power Dialler

By | Customer Experience, Product, Productivity, Recruitment, Sales, Technology
Cloudcall’s Power Dialler feature enables you to prioritise call lists, so your teams reach their best prospects first, without scrambling for details. It also stops duplication of effort/ownership of contacts and candidates. Streamline the sales process by automating and simplifying administration, leaving your team more time to engage with customers. See for yourself in our quick video

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Remote Working: The Importance of Phone Calls With Customers

By | Communications, Customer Experience, Recruitment, Sales, Technology
Communicating with your customers when your business is fully remote can seem daunting, but keeping the conversation going is not a difficult as it may seem. With the correct set of tools at your disposal you can make the switch to remote customer comms seamlessly. With the correct software you can manage customer relations from anywhere with an internet connection. 
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Perfecting the Art of Conversation: Instant Messaging

By | Communications, Customer Experience, Product, Productivity, Recruitment, Sales, Technology

Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More