Remote Working

May 17

Call Recording will save you time and money: here’s how

By Charlie Driver | Product, Remote Working, Sales, Technology, Training

We’ve all been there. You had a productive and chatty 30 minute call with a client, everything went well and you’re typing up the notes and you realise…did they say 30 or 300? Are we calling again next Tuesday or Wednesday? Do they prefer peanut butter or jelly? Read More

Mar 08

Allen Recruitment work efficiently from anywhere with CloudCall

By Nicole Dopson | Customer Experience, Productivity, Recruitment, Remote Working

We chatted with Brian Cunningham, MD of Allen Recruitment, about the benefits of CloudCall for his business. With staff spread across the globe, they wanted to run more efficiently and from anywhere. Our Computer Telephony Integration (CTI) into their CRM system, Bullhorn, allowed Allen Recruitment to not only achieve their goals but to grow in a challenging time.

We love Brian’s way of thinking – “If it’s not in Bullhorn, it didn’t happen”! This is a great working practise and using our platform can make it so much easier. By removing lots of manual processes, you can increase productivity and efficiency quickly.

Check out the full conversation below. You can also catch up on the Art of Conversation podcast with Brian here. Read More

Feb 24

Why you should enhance your CRM with an integration

By Sam Marzell | Product, Remote Working, Technology

Business is ever-evolving; the landscape is constantly shifting. One of the main things that has changed over recent years is that we are in constant communication with each other. Gone are the days of phone boxes, landlines and the annoying whirr of a fax machine. Read More

Feb 22

Advantages of a remote Sales Team

By Nicole Dopson | Remote Working, Sales, Technology

So we know that ‘going’ to work isn’t about being in the office anymore. It’s about working from wherever you are, and it can be helped or hindered by the technology you use. A Sales Team is crucial to the success of many businesses. Developing their skills, productivity and confidence is essential for your businesses growth.

Gartner reported that 48% of employees will likely work remotely at least part of the working week after COVID vs 30% before the pandemic.¹

A fully remote working Sales Team can provide even greater results than their office counterparts, and here’s why: Read More

Feb 19

3 reasons why start-ups need a CRM integration

By Nicole Dopson | Product, Productivity, Remote Working

Start-ups don’t want to remain small businesses for long. A CRM system helps your business grow by organising data, tracking leads, managing customer records and analysing sales pipelines.

Integrating your business phone solution into a CRM system adds another dimension (not the space kind) to your communications stack. Companies that use Computer Telephony Integrations (CTI) can effectively reduce costs, increase productivity and improve the customer experience. Equally important are the CTI benefits that are less obvious: collaboration across departments, support with performance management and having more time and resources to focus on growing your business. Read More

Feb 18

4 CloudCall features to enhance your outbound Call Centre team

By Sam Marzell | Communications, Customer Experience, Product, Remote Working, Technology

The last year has been a bit strange for everyone to say the least, especially for those of you overseeing a team of remote staff, making high volumes of calls.

CloudCall has a range of features that can help you to make your team’s working day a lot more productive. Read More

Feb 17

CloudCall and recruiters; the perfect match

By Nicole Dopson | Candidate Experience, Product, Recruitment, Remote Working, Technology

CloudCall and recruiters are a match made in heaven! From Voicemail Drop to Screen Pops, our brilliant features make the lives of Recruitment Consultants so much easier.

Our platform integrates into CRM systems and allows you to increase productivity, reduce costs, streamline manual processes and gain valuable insight into your business with our great reporting features. Read More

Feb 15

Transform your mobile office with a CRM integration

By Sam Marzell | Productivity, Remote Working

Home-working, hot desking, working at the kitchen table. It’s hard to get your set up perfect right now.

One way you can make life easier is by transforming your mobile office using a CRM integration.

For most workers, the CRM is the centre of their working day. It’s the first tab open on their browser, the hub of business and the bank of collective knowledge of your company. Read More

Feb 04

How CloudCall can help recruiters in a changing market

By Neville James | Communications, Productivity, Recruitment, Remote Working, Technology

We know it’s hard for recruiters right now. Following the events of 2020, the recruitment sector has suffered; the jobs market decreased whilst the number of candidates has done the opposite.

With a lot of companies closing, furloughing staff or even letting employees go, the recruitment market in 2021 will be tougher than ever to manage.

But that’s where we come in. Read More

Feb 02

Customer stories – remote working with CloudCall

By Nicole Dopson | Productivity, Remote Working, Technology

We’ve all been working from home for a while now, and it doesn’t look like that will be changing much in the near future. In fact, Gartner reported that 74% of CFOs say they expect to move previously on-site employees remote post-COVID. With this in mind we thought it would be a great ideas to share some of our customers stories.