Remote Working | CloudCall
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Remote Working

Allen Recruitment work efficiently from anywhere with CloudCall

By | Customer Experience, Productivity, Recruitment, Remote Working
We chatted with Brian Cunningham, MD of Allen Recruitment, about the benefits of CloudCall for his business. With staff spread across the globe, they wanted to run more efficiently and from anywhere. Our Computer Telephony Integration (CTI) into their CRM system, Bullhorn, allowed Allen Recruitment to not only achieve their goals but to grow in a challenging time.

We love Brian’s way of thinking – “If it’s not in Bullhorn, it didn’t happen”! This is a great working practise and using our platform can make it so much easier. By removing lots of manual processes, you can increase productivity and efficiency quickly.

Check out the full conversation below. You can also catch up on the Art of Conversation podcast with Brian here. Read More

3 reasons why start-ups need a CRM integration

By | Product, Productivity, Remote Working
Start-ups don’t want to remain small businesses for long. A CRM system helps your business grow by organising data, tracking leads, managing customer records and analysing sales pipelines.

Integrating your business phone solution into a CRM system adds another dimension (not the space kind) to your communications stack. Companies that use Computer Telephony Integrations (CTI) can effectively reduce costs, increase productivity and improve the customer experience. Equally important are the CTI benefits that are less obvious: collaboration across departments, support with performance management and having more time and resources to focus on growing your business. Read More

woman remote working with cloudcall at coffee shop

Customer stories: Remote working with CloudCall

By | Remote Working

In a little over 12 months, the way we all work has changed beyond all recognition.  Up until early 2020, the transition into a more mobile, distributed workforce was moving slowly but steadily. People were veering towards the odd day working from home or working more irregular hours. The COVID-19 pandemic, however, has accelerated the move at a rate nobody could have foreseen. It’s these leaps forward in communication and collaboration tools that resulted in more people than ever remote working with CloudCall.

Though people are returning to offices, we’re seeing those spaces be reimagined as just one part of a hybrid model.  A model in which remote working will continue to feature heavily.

Gartner reported that 74% of CFOs say they expect to move previously on-site employees remote post-COVID.

With all of this in mind we’d like to share some of our customers stories with you. They show first hand why CloudCall is such a vital tool for any business looking to implement a more permanent remote working model.

Read More

How CloudCall SMS helped Connexion increase candidate response rates

By | Customer Experience, Product, Recruitment, Remote Working

When looking for a telephony integration, Dan Cushing, Managing Partner at Connexion, knew that improving the candidate and employee experience was their top priority. Recruiters using our platform are able to make placements faster by increasing the quality of important conversations with candidates by SMS.  

Dan reveals the benefits of integrated communications for his team saying, “It’s fully integrated and it works, that’s why it won out.” His team loves CloudCall because everything they do integrates directly into Bullhorn.  Read More

We may look purple, but we’re still green

By | Communications, News, Remote Working
Our CloudCall logos are no longer green, but we still are!

You may have noticed that last month, our logos on social media turned from purple to green. We changed our logos to reflect us being given a Green Economy Mark by London Stock Exchange.

Getting a mark is pretty important to us and we wanted to share the news with our network.

Our logos have now changed back to purple, but not by any means does that mean we’re no longer green!

Read More

Snowball your sales with CloudCall

By | Customer Experience, Remote Working, Sales

We know the festive feeling; office parties (Zoom), nights at the pub (kitchen), seeing your friends (online quiz). Those long days in front of the televisionseeing how much cheese you can fit in your mouth at once, are here! 

Just because a lot of people will start to wind down, it doesn’t mean you have to. In fact, now is the best time to get a head start on the competition for next year. The best way for you to boost your sales for 2021, is to put in an action plan now. Then you can still relax and see how much cheese you canyou get the picture.  Read More

Challenges for recruiters this Christmas

By | Candidate Experience, Recruitment, Remote Working, Uncategorized

Recruitment is a challenging industry at the best of times, but also one of the most rewarding.

The end of a normal year brings new challenges, when a lot of businesses and industries shut over the Christmas period. As this hasn’t been a normal year (to say the least), this could mean that there are less clients interested in filling roles or that your candidates are a little less responsive.

But don’t lose hope – although this year has been challenging enough, the issues you usually face over the holidays could actually be easier to overcome this year. Read More

5 tools for contact centre leaders

By | Communications, Management, Remote Working
Are you supporting your contact centre team remotely? CloudCall has some great tools for you to do so with ease.  

Lockdowns have meant that lots of us are working from home. It can be tough for team leaders to keep track of team’s activities remotely. Our Supervisor Panel allows you to monitor your agent’s productivity without being too intrusive.  

Here are just a couple of the ways CloudCall lets you interact with your team’s calls.  Read More