Our remote working toolkit ensures you have access to everything you need, wherever you are working. One of many features of the remote working toolkit is Call Recording, which allows you to record, store and playback calls from your database. See Call Recording in more detail in our feature video.
Instant messaging (IM) is a growing corporate communications medium with 43%5 of employees using IM tools for business. The platform began as a quick and convenient way to converse with friends and family and has become a principle means of communication for millions of us. As a real-time mode of communication, from one digital device to another, IM is a routine method for many of us to have a conversation. Read More
The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our ability to initiate and hold a conversation and it can be easy to see why. According to Grant Bailey of the Independent, “One in 10…. have gone longer than three whole days without a face-to-face interaction with another person.”1
To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success. Read More
How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being sent – Forbes. But texting for business purposes is not the same as messaging your friends. It’s good to follow a few basic rules to maintain professionalism.
Avoid abbreviations and emojis
If you are communicating in a professional environment, avoid using abbreviations and emojis because these can come across as informal, and not everyone can be expected to understand what they mean.
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately.
According to Google’s ‘Click to Call’ research, 59% of customers prefer to call because they want a quick answer, while 57% call as they want to talk to a real person.
Cold calling has given phone calls a bad rep, so it’s imperative to ensure you have a plan before you pick up the phone. We have put together our top five tips for perfecting a phone call to ensure the conversations you have are as effective as possible.
In today’s competitive recruitment environment, staff are contemplating the ways in which they can improve their productivity. Their telephone system, along with a CRM, is arguably one of the most important tools in their arsenal. Using a unified Computer Telephony Integration (CTI) within a CRM that works flawlessly in the backend is key to ensuring an efficient workflow. Click-to-dial is a function that allows calls to be made via VoIP with one simple action and by utilising click-to-dial it essentially ensures that staff are connected with the right candidate.
With the start of 2020 there is opportunity for advancement and possibilities that take the technology sector to another level. Come by to see and hear how you can take your company to that next level. Have a few companies in mind?
Here are 3 can’t-miss sessions at the Recruitment Agency Expo event in London:
Ask yourself: Would your sales team perform without any marketing collateral?
As consumers the way we intake information has changed. People now crave visual stimulants. Marketing collateral provides sales teams with the ammunition they need to support their sales pitch and visualize the benefits to the prospect. Whether it’s a short product video, PDF or printed brochure, everyone wants to see it.
It’s a given that a sales team plays a pivotal role in the growth of a company by building trust and fulfilling customer needs. Marketing’s role is to explain to your audience who you are and why they should be interested in what you offer. In today’s world, can one exist without the other?