Technology | CloudCall
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Technology

Boost response rates by using broadcast messaging

By | Communications, Sales, Technology

Reports have shown that 95% of text messages are opened within three minutes. How, if at all, are you and your team utilising texts?

We suggest increasing faster communication by using broadcast messaging. It provides a cost-effective method of sending bulk text messages, to multiple clients, contacts, candidates and customers.

Watch our video to find out more.

To try it for yourself, why not book yourself a demo with CloudCall today?

Bust that jargon! The J-L edition

By | Communications, Product, Technology, Training

Confused by CTI jargon? Don’t worry as we’re here to help. Let us guide you through the confusing world of tech speak, with our A-Z Jargon Buster!

This week, we explore J-L and no, we’re not talking about JLo.

If you missed the previous instalments you can catch up with A,B,C here, D,E,F here, and G, H, I here.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

How CTI can benefit your business

By | Communications, Technology

CTI, or Computer Telephony Integration for the technical ones among us, allows computers to not only interact with a phone system, but move control of the platform to a computerized environment. A lot of long words there, which basically means you can control your calls via your computer!

A CTI links to your existing CRM system, allowing you to capture your texts, calls and instant messages.

There are tonnes of benefits CTI can bring to your business, we have handily listed 3 of them here. You can thank us later.

If you connect your CTI to your CRM, then you can access your entire communications history with that client, no matter the system where the interaction took place.

For example, if your client rings up and asks for more information about the frog painting* you discussed with her on e-mail last week, you can easily pull this up. This makes for a seamless and personable experience for the customer and easier processes for the agent than ever before.

As well as the benefits already mentioned, you can expect cost savings, customer satisfaction improvements and more time and resources to focus on growing your business. No reason for you not to really.

CTI without a CRM integration is only half the story and you will only gain half of the advantages.

To try it for yourself, why not book yourself a demo with CloudCall today?

3 ingredients for the perfect CRM system

By | Productivity, Technology

There’s no doubt that a good CRM system is a must have for a business. But there are many different CRMs on the market, offering various tools, add-ons, features and integrations. With so many options, it’s hard to know what’s right for you. The most important thing to consider is your business’s priorities, then think about what tools or features are critical to address those priorities. With that in mind, this video covers 3 of the most valuable CRM tools for all businesses.

Read More

Benefits of CloudCall for Teams

By | Productivity, Technology, Training

Shout it from the heavens, the rooftops, the streets: CloudCall is coming to Microsoft Teams! As you can tell, we’re pretty excited here at CloudCall. Not only are we excited to share with you the new integration but also there are tonnes of new benefits for you to explore and enjoy.

With so many of us working remotely, programmes like Teams have become not just a handy work tool, but also a way to stay connected to your contacts and your colleagues. Teams has become an essential part of day-to-day work life for people around the world.

Here are just four of the many reasons CloudCall for Teams will benefit you and your colleagues, allowing for a more seamless and productive work experience.

These are just four of the many benefits CloudCall for Teams has, but there are many more accessible to you. The CloudCall for Teams integration will be accessible through many existing CRM’s, including Bullhorn and Salesforce.

We recently asked our Chief Technology Officer, Paul Clark, a few questions about the positive impact our Teams integration will have on those working remotely, he told us: “…companies can use our solution to seamlessly recreate the office experience and empower their employees to communicate intuitively with their colleagues, while accessing all the information they need to work efficiently and provide an exceptional service to their clients.”

To read the full interview click here.

Bust that jargon! The G-I edition

By | Communications, Product, Technology, Training

Researching CTI (Computer Telephony Integration) and come across a whole load of tech speak? Well fear not! We’re here to tell you the ABC’s of the CTI world. And the good news?

G, H and I have arrived.

Allow us to escort you through the confusing world of CTI jargon. If you missed the previous instalments you can catch up with A,B,C here, and D,E,F here. Keep an eye out for J, K and L next week…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

3 reasons you need call recording

By | Communications, Product, Sales, Technology
When you hear the term ‘call recording’, what springs to mind? Is it James Bond listening to a villain’s call via a secret pen? Is it a dodgy journalist hacking a phone? No matter your preconceptions, the truth is call recording is a great feature for your business and we are here to tell you why.

Call recording allows you to record and store a library of your past calls, providing you easy access to any call you like, at any time. You can use your call library to train new employees, assess the productivity of your team and to boost sales and set personalised goals. Read More

How CloudCall gives you the biggest bang for your buck

By | Management, Technology

It’s vitally important to implement tools and systems that will help you compete in your market. However, it can be overwhelming with new tools arriving on the market every day. Additionally, business owners don’t always have a lot of money to spend on the latest systems, so must carefully consider which tools to invest in. CloudCall provides a powerful communications platform that simplifies your life. Watch our short video which highlights why it’s such an effective system and how it can impact your business.

To discover how CloudCall can help your business get in touch with a member of our team.

Bust that jargon! The D-F edition

By | Communications, Product, Technology, Training

CRM’s, CTI’s, LOL’s… maybe not the last one. The world is full of acronyms, especially in the technology sector. We’re here to break down the technical terms and phrases that you are sure to come across and think, ‘what do they actually mean?’

Well fear no more! We’re here to tell you the ABC’s of the VoIP world. Keep an eye out for G-I, coming soon…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.