Category

Technology

3 Benefits CTI Can Bring to Your Business

By | Communications, Productivity, Technology

CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data. 

Here are 3 benefits CTI can bring to your business, ASAP:  Read More

Create Valuable Conversations with Integrated IM

By | Technology

When you look around the office, there is a common activity taking place that we probably take for granted: CONVERSATION! Conversations, even quick chats, are critical for day-to-day communication. But how much of a chat do you remember? How many of the key components of the conversation are you able to recall and use in a meaningful way?   Read More