Technology Archives | CloudCall
Category

Technology

4 simple steps: turn customer conversations to conversions

By | Communications, Customer Experience, Technology

The COVID-19 crisis has proven that customers still want to talk. It has also highlighted the need to use other channels to manage more routine traffic. SMS reminders can reduce the number of missed appointments by 19%, so utilising more than one channel of communication can save you time and money.

We have identified four strategies for having better conversations with customers. Take a look in our short video:

Book a demo to discover how CloudCall can transform your conversations with customers and provide valuable insights to help your business grow.

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

8 things to look for in a business phone system and why you need one now

By | Communications, Customer Experience, Product, Technology
Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding. Read More

Customer Stories

The phone call is still king, the question is why?

By | Communications, Recruitment, Sales, Technology

Call volumes are increasing

Pre-COVID, 68% of businesses reported that the number of inbound calls had actually increased in the last two years. In fact, customer facing companies reported a 12.6% rise over that period. But what has caused the growth in phone calls in an ever-increasingly digital world? Some businesses have attributed this rise to organic growth, whilst others believe it’s simply down to customer preference. Read More

A Quick Conversation With Brian Cunningham, Managing Director of Allen Recruitment Consulting

By | Communications, Technology

In our next instalment of the Art of Conversation Podcast we are joined by Brian Cunningham, Managing Director of Allen Recruitment Consulting. Specialising in a variety of sectors, Allen Recruitment have a wide range of clients and candidates across the globe. In fact, this variety has allowed Allen Recruitment to achieve their two most successful months in June and July of this year, despite the pandemic. Read More

Infographic: The CloudCall CTI Checklist

By | Communications, Product, Productivity, Technology

Here at CloudCall we understand that deciding on a CTI (Computer Telephony Integration) provider can be confusing. Take a look at part 1 of our CTI checklist below to make sure you’re asking the right questions. These checklists can help you evaluate if your business is ready for CTI, as well as which features to prioritise when comparing CTI vendors. This will allow you to create your own criteria, based on your business’s needs.

Get in touch with a member of our team for further help and advice around CTI.