New year means new tech. The start of the new year is the perfect time to invest in new tech and get a head start against your competitors – have a team that works faster and harder with new and improved technology. There are more recruiting tools than ever before to help make the process a bit easier. Looking ahead to 2019, the digital transformation of the recruiting industry could be heavily impacted by AI, blockchain and communication systems – among others. Read More
It’s 2018 and top talent is scarce. With the job marketing tightening, candidates hold most of the power. Top talent does not stay on the market for very long, sometimes only for a matter of days.
So, how can your recruiters beat the competition to the winning candidate?
This 7-step guide provides an overview of what you should consider when integrating telephony (CTI) into your CRM if you don’t want it to turn into a nightmare.
1. Understand what CTI means and how it relates to your requirements
There are lots of acronyms out there in tech land, and CTI is another to decipher. Read our blog here to learn more about CTI, but in essence it is the software that allows computers to interact with a phone system. However, the first step you should take is pinpoint exactly what it is that you want to do. At this stage your focus needs to be broadly on what outcomes you want, and then move to what technology might exist to help you.
CTI stands for Computer Telephony Integration. In essence, it is any technology that allows computers to interact with a phone system, moving control of the telephony platform to a computerised environment. Often this is achieved by taking advantage of cloud technology as opposed to using a more traditional hardware approach such as an on-premise PBX.
You may have already used CTI – directly or indirectly, for example:
- The on-screen notification you see when a call is coming in? – CTI
- When you call the bank and you reach the right person that you need to speak to. – CTI
- When the agent that you’re speaking to knows loads of information about you (once you pass the screening test!) – CTI
The office desk has a lot going for it. Your PC’s desktop is crammed with every file you’ve ever needed from the past five years. That teddy bear you picked up from a recruiting fair the week before you achieved top biller is keeping a watchful eye on proceedings. Your drawers are full of an array of biscuits, sweets and crisps that would bring an Instagram ‘influencer’ out in cold sweats.
It’s been one week since Bullhorn Live and we’re all still talking about it!
This year, Bullhorn Live was even bigger and better, with 2 days filled with information-packed sessions and workshops from industry-leaders who shared such valuable insights with us.
According to a recent survey carried out by Bullhorn, improving the management of client and candidate relationships is a top priority for 42% of recruiters. Managing those relationships often comes down to the quality of the conversations that you have.
The CloudCall Team had an amazing time at Bullhorn Engage 2017 last week! Every year Engage surpasses itself, with the speakers, sessions and attendees.
Industry leaders came together to connect and learn, while exploring the possibilities of the remarkable staffing industry. Our team engaged with customers, partners, staffing leaders while expanding our knowledge of recruitment and industry needs.
Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability. The visualisation of performance using user friendly Dashboards and Reports enables management to scrutinize and control crucial KPIs.
However, many Recruitment businesses are experiencing disjointed customer and candidate journeys. This is primarily because the various touch points within the recruitment business operate within separate silos. For instance, it is still rare to see Recruitment and Staffing professionals working from a single system that gives a unified view of a Candidate (emails, phone conversations, CV and Social Data). This in turn means that conversations that happen between a candidate or customer and their recruiter rarely make it to the management team who can effect impactful actions and improvements based directly on this real-time information.
Do you use a CRM system to manage information related to customers and prospects? Does your sales team use the phone extensively to connect to prospects while storing data in CRM? Is your customer services team optimised to handle a large amount of inbound calls? If you answered yes to at least two of those questions, it may be time to consider a switch from a traditional business phone system (PBX) to computer telephony integration (CTI).