What direction is CRM software currently heading? And what CRM trends should your company be aware of so you can be at the forefront of innovation rather than a step behind?
In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.
I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.
Recently CloudCall Senior Sales Director Neville James joined UK Recruiter, as part of their Recruitment Smarts Live webinar series. Neville chatted with Louise Triance, Managing Director at UK Recruiter, about the topic ‘why your phone system is holding you back’.
Don’t worry if you missed out. We have broken down the chat, question by question below, especially for you! Aren’t we nice?
Let’s get into it.. Read More
In this article I cover the state of Artificial Intelligence (AI) in the field of recruitment. In particular the use of technologies such as data analytics, workflow automation and speech technology. I look at how these can be used to make life easier for agents and to help with nurturing new leads.
We all know that poor communication can hold businesses back.
A business’s productivity relies on how well its team members can collaborate, both internally and externally.
What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.
Learning from your conversations is key to gaining insight on your customers and clients.
But did you know that 7 out of 10 businesses aren’t capturing their conversations… Read More
On 17th June, we attended UK Recruiter’s Recruitment Technology Showcase Event. Our very own (Senior Sales Manager/Senior Sales Account Executive) Robert Greening hosted two webinar sessions throughout the day.
It may not be the first question that appears in your head when you wake up in the morning, but it is an important one when looking to invest in new systems for your business: why cloud telephony? Read More
Insightful data is critical to understanding how to save time and money. Our new research eBook, ‘Crossed wires: don’t let poor communication slow you down in 2021’ takes a look into this, and much more. You can download your free copy here.
So, you want to know how to save time and money? Read More
