What is CRM: The ultimate guide
For most businesses, their most valuable and important asset is their customers. In the early days at a lot of companies, the details about those customers — who they are, how they’ve interacted with your…
Why it’s important to manage call volumes
The latest CloudCall Insight research piece, Perfecting the Art of Conversation: how businesses are managing increased call volumes, explores why telephony is on the rise and how businesses are coping with those increases. The phone call…
How to Measure Sales Performance With CloudCall Dashboards
To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data,…
4 Training Tools to Improve Conversations
Giving your teams the tools they need to improve conversations is crucial. Whether you are training a new employee for long-term success or upskilling a top performer, training tools such as whispering, call monitoring, call…
It’s Time to Update Your Outreach Strategy
Leverage the mobile obsession and have more successful conversations with multichannel outreach.
VoIP for Small Businesses: Is it worth it?
The world of telecoms can be confusing at first. But no matter the size of your business, it’s important to equip yourself with some kind of business internet phone. But is it necessary to invest…
Benefits of Team Collaboration Software
Finding the perfect collaboration tool for your team can be a lengthy process. Luckily, collaboration software works as an all-in-one service to improve overall productivity. If you’re currently using multiple communication tools, you are probably experiencing…
Communications | CRM | CTI | Productivity | Technology
Why your business should switch from PBX to CTI, now!
Hey you, yeah you…. It’s time to talk about why YOUR business should switch from PBX to CTI, right now! Do you use a CRM system to manage information related to customers and prospects? Does…
How technology is shaping the future of telephony
“When you dial into 2021 make sure it is with systems which meet your needs rather than the other way around.” Callagenix on the future of telephony and dialing in 2021. At one point in…
5 Tips to Improve Your CRM System Efficiency
CRM systems have taken a significant role in all companies – from start-ups to big corporations. Sales teams use it to manage their pipelines. Sourcing teams use it to manage their suppliers. Support teams use…
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