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Training

4 ways Call Recording improves customer service

By | Customer Experience, Product, Training
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.

Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More

5 benefits of Call Reports

By | Product, Productivity, Remote Working, Technology, Training

You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analysing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels.   Read More