Manual monitoring or asking your team to self-assess performance is inefficient, so here’s 4 CloudCall features that can help: Read More
Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More
You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analysing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels. Read More
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call…
Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or your full database in just a few clicks. Read More
This week we take a look at V-X. Hopefully it won’t be too VeXing… see what we did there?
This week we explore S-U, and we’re SUre you’re going to love it… Read More