Training | CloudCall
Category

Training

Bust that jargon! The J-L edition

By | Communications, Product, Technology, Training

Confused by CTI jargon? Don’t worry as we’re here to help. Let us guide you through the confusing world of tech speak, with our A-Z Jargon Buster!

This week, we explore J-L and no, we’re not talking about JLo.

If you missed the previous instalments you can catch up with A,B,C here, D,E,F here, and G, H, I here.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

Benefits of CloudCall for Teams

By | Productivity, Technology, Training

Shout it from the heavens, the rooftops, the streets: CloudCall is coming to Microsoft Teams! As you can tell, we’re pretty excited here at CloudCall. Not only are we excited to share with you the new integration but also there are tonnes of new benefits for you to explore and enjoy.

With so many of us working remotely, programmes like Teams have become not just a handy work tool, but also a way to stay connected to your contacts and your colleagues. Teams has become an essential part of day-to-day work life for people around the world.

Here are just four of the many reasons CloudCall for Teams will benefit you and your colleagues, allowing for a more seamless and productive work experience.

These are just four of the many benefits CloudCall for Teams has, but there are many more accessible to you. The CloudCall for Teams integration will be accessible through many existing CRM’s, including Bullhorn and Salesforce.

We recently asked our Chief Technology Officer, Paul Clark, a few questions about the positive impact our Teams integration will have on those working remotely, he told us: “…companies can use our solution to seamlessly recreate the office experience and empower their employees to communicate intuitively with their colleagues, while accessing all the information they need to work efficiently and provide an exceptional service to their clients.”

To read the full interview click here.

Bust that jargon! The G-I edition

By | Communications, Product, Technology, Training

Researching CTI (Computer Telephony Integration) and come across a whole load of tech speak? Well fear not! We’re here to tell you the ABC’s of the CTI world. And the good news?

G, H and I have arrived.

Allow us to escort you through the confusing world of CTI jargon. If you missed the previous instalments you can catch up with A,B,C here, and D,E,F here. Keep an eye out for J, K and L next week…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

Bust that jargon! The D-F edition

By | Communications, Product, Technology, Training

CRM’s, CTI’s, LOL’s… maybe not the last one. The world is full of acronyms, especially in the technology sector. We’re here to break down the technical terms and phrases that you are sure to come across and think, ‘what do they actually mean?’

Well fear no more! We’re here to tell you the ABC’s of the VoIP world. Keep an eye out for G-I, coming soon…

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

Bust that jargon! Keep it simple with CloudCall

By | Communications, Product, Technology, Training

We understand that researching CRM telephony integrations can be a daunting task. There are many technical terms that you are sure to encounter, and you may find yourself thinking: what do they actually mean? To help you, we’ve compiled this jargon buster so that you can understand all of the technical language to simplify your buying process.

Starting from the top, here’s A – C. Keep an eye out for D-F! We’ll be releasing a full A-Z jargon buster shortly.

If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.

Testimonial: Maurice Fuller, Founder, StaffingTec

By | Communications, Management, Productivity, Recruitment, Training

We recently caught up with Maurice Fuller, founder of StaffingTec to talk about his experiences of working with CloudCall. Maurice discusses how CloudCall keeps his teams connected, and gives him the opportunity to tap into what is going on.

Discover what Maurice had to say about the powerful capabilities of CloudCall’s features and how they can help staff grow and improve, even when remote working.

Get in touch with a member of our team to find out how CloudCall can benefit you.

Video: What is VoIP?

By | Product, Training

There are a lot of technical terms involved when you take a look into the world of Computer Telephony Integration (CTI). The main one being VoIP, but what exactly is it? Take a look at our short video below to help clear things up.

Discover more about CTI and how CloudCall can help your teams work faster and smarter here.

Onboarding with CloudCall during COVID-19

By | Management, Training
Robert Altman, SVP of Operations, began working for CloudCall in April 2020, during the height of the pandemic. Because of this he had a fully remote onboarding experience. We caught up with Rob to find out more about his onboarding experience with CloudCall, what he has learnt and any tips he has to share. Read More