Psst. You, yeah you! Do you know your CRMs from your CTIs? Maybe you want to know the difference between a Gigabit and a KiloBit? Read More
Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.
Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More
Better productivity = more time to achieve goals, reduced costs, happy teams and happy customers. So, finding ways to boost your businesses productivity is a no brainer. Improving your workflow processes is the best way to make sure you’re using your resources effectively. Investing in your systems is the first step. We can help you there… Read More
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call…
Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or your full database in just a few clicks. Read More
We’re nearing the end of our journey through the world of telecommunications jargon. We hope you’ve found it helpful in your quest for technical know-how.
This week we take a look at V-X. Hopefully it won’t be too VeXing… see what we did there?
Don’t forget you can catch up from the beginning here, and don’t miss the final instalment next week! Read More
Researching VoIP (Voice over Internet Protocol) and found a whole load of acronyms? Well fear not! We’re here to tell you the ABC’s of the VoIP world, breaking down the technical terms and phrases that you are sure to come across.
This week we explore S-U, and we’re SUre you’re going to love it… Read More
The P-R instalment of the CloudCall Jargon Buster is here to help you PoweR your way through the endless telecoms terminology. We’re near the end of the alphabet please bear with us on the jokes front.
If you missed the previous instalments you can easily catch up. Start off with A,B,C here and follow the links. Read More
Take a look at our latest instalment of the CloudCall Jargon Buster, as we continue to guide you through the confusing world of CTI techno babble; it won’t take a M-O… Read More
Confused by CTI jargon? Don’t worry as we’re here to help. Let us guide you through the confusing world of tech speak, with our A-Z Jargon Buster!
This week, we explore J-L and no, we’re not talking about JLo. Read More
Shout it from the heavens, the rooftops, the streets: CloudCall is coming to Microsoft Teams! As you can tell, we’re pretty excited here at CloudCall. Not only are we excited to share with you the new integration but also there are tonnes of new benefits for you to explore and enjoy. Read More
