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How can your CRM system improve customer experience?

By | Customer Experience, Uncategorized
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

Are You Ready For Remote Working? 7 Top Tips

By | Uncategorized

Amid the current COVID-19 pandemic, remote working is now a necessity for those that can. It can be easy to only think about how remote working effects a business – but what about how it can effect employees?

Here is our 7 tips for remote workers infographic:

The new Remote Worker Toolkit from CloudCall can assist you in keeping up communications both internally and externally. We are offering free software & conferencing facilities and we can have you up and running in 48 Hours. Find out more here.

CloudCall to Discuss Tech Developments at The Global Recruiter Summit

By | Uncategorized

The 2020 Global Recruitment Summit is being held on 4th March in London. The one-day event will focus on the changes and challenges that are affecting the recruitment industry, with a focus on technology. Enter CloudCall, a provider of communication software that integrates deep within your CRM. Neville James, Director of UK Sales at CloudCall, will be involved in the live technology panel, discussing conversations and communication with a selection of industry experts.

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Have we lost the art of conversation?

By | Communications, Productivity, Uncategorized

The digital transformation has and continues to change the way in which we communicate with each other.

We use a wide range of channels to have our conversations, each with its pros and cons. I’m sure we’ve all interpreted a text message in a negative way when that certainly wasn’t the sender’s intention. Can we replace the phone call, where we are able to interpret inflection and intonation, with a quick IM?    

It can be easy to lose track of what we’ve said to who, when and on what platform. Notifications are easily dismissed making it surprisingly simple to forget to reply to that IM from Aunt Doris (that’s still all in capitals, even after many hours of Facebook Messenger tutorials). Are we forcing other generations to communicate in ways they may not even understand, just so they can have some kind of interaction with us? Are we reaching people on the channels that they feel most comfortable conversing in?

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