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Challenges for recruiters this Christmas

By | Candidate Experience, Recruitment, Remote Working, Uncategorized

Recruitment is a challenging industry at the best of times, but also one of the most rewarding.

The end of a normal year brings new challenges, when a lot of businesses and industries shut over the Christmas period. As this hasn’t been a normal year (to say the least), this could mean that there are less clients interested in filling roles or that your candidates are a little less responsive.

But don’t lose hope – although this year has been challenging enough, the issues you usually face over the holidays could actually be easier to overcome this year.

A huge challenge recruiters usually face at Christmas is not being able to contact people on annual leave. Emails get lost, calls get ignored and not to mention a spot of festive ghosting. Luckily this year, with clients and candidates being more connected than ever (and with no holidays to go on) it may be easier to get in touch than usual.

When you would usually be stuck in the office trying to catch candidates on their lunch breaks or after work, you can now, thanks to a huge increase in remote working, have more flexibility. Candidates find it easier to make contact and take calls whilst working from home, interviews are easier as so many are now done online.

Try multiple platforms

When you get unresponsive clients and candidates over the Christmas period it may seem like all hope is lost…but it isn’t! Did you know that 87% of candidates want the right channel of communication at the right time? 41% will engage with their recruiter if a call is followed up by a text message too. Take a look at our previous infographic for more facts.

You can try reaching your customers on a variety of channels, including email, text and phone. Broadcast messaging and voicemail drops can make contacting your candidates this Christmas even easier.

However, make sure you strike a perfect balance between perseverance and spam – you don’t want your candidates and clients to feel like you are over-hassling them. Personalising each message can go a long way and actually gain you some customer service brownie points! It shows you are attentive, personable and only aims to boost your customer satisfaction.

No time like the present

It can be difficult when candidates and clients alike want to delay the process of recruitment until January. Another way to kick-start your 2021 is to advertise your candidates now. Let your clients know which candidates are ready and rearing to go ASAP. Remember that organisation and communication are key to effectively reconnecting with people in the new year. Gosh, that was a mouthful!

Anticipating the challenges of the Christmas and New Year periods allow you to better prepare for them and face them head on. The holidays can be seen as an easy time to be less active, but if you use this time productively, you can strengthen relationships and poise your moves ready for early 2021.

If you would like to find out more about CloudCall and our features, why not book a demo?

How can your CRM system improve customer experience?

By | Customer Experience, Uncategorized
Customer experience is one of the cornerstones around which a successful business is built. It’s importance stems from the fact that without impressing new and existing customers, they will likely take their business elsewhere. What’s more, when customer experience is great, your customers will encourage others to use your business through word of mouth and positive reviews. All of this will ultimately affect your business’s bottom line. Read More

How start-ups are using cloud based phone systems to increase productivity

By | Communications, Management, Productivity, Technology, Uncategorized
Nearly a full third (31%) of businesses currently use cloud based phone systems and that number is expected to grow. Cloud based phone systems are delivered through the internet as opposed to cables (like the typical landline) or via satellite (like mobile devices). They can often be called “internet based phone systems” or you might see “VoIP” which stands for “Voice over Internet Protocol.” 

As more start-ups are adopting business phone systems that operate in the cloud, understanding why they are choosing to leave behind traditional landlines can help when making the decision on what phone system is right for your business.    Read More

Are You Ready For Remote Working? 7 Top Tips

By | Uncategorized

Amid the current COVID-19 pandemic, remote working is now a necessity for those that can. It can be easy to only think about how remote working effects a business – but what about how it can effect employees?

Here is our 7 tips for remote workers infographic:

The new Remote Worker Toolkit from CloudCall can assist you in keeping up communications both internally and externally. We are offering free software & conferencing facilities and we can have you up and running in 48 Hours. Find out more here.

CloudCall to Discuss Tech Developments at The Global Recruiter Summit

By | Uncategorized

The 2020 Global Recruitment Summit is being held on 4th March in London. The one-day event will focus on the changes and challenges that are affecting the recruitment industry, with a focus on technology. Enter CloudCall, a provider of communication software that integrates deep within your CRM. Neville James, Director of UK Sales at CloudCall, will be involved in the live technology panel, discussing conversations and communication with a selection of industry experts.

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Have we lost the art of conversation?

By | Communications, Productivity, Uncategorized

The digital transformation has and continues to change the way in which we communicate with each other.

We use a wide range of channels to have our conversations, each with its pros and cons. I’m sure we’ve all interpreted a text message in a negative way when that certainly wasn’t the sender’s intention. Can we replace the phone call, where we are able to interpret inflection and intonation, with a quick IM?    

It can be easy to lose track of what we’ve said to who, when and on what platform. Notifications are easily dismissed making it surprisingly simple to forget to reply to that IM from Aunt Doris (that’s still all in capitals, even after many hours of Facebook Messenger tutorials). Are we forcing other generations to communicate in ways they may not even understand, just so they can have some kind of interaction with us? Are we reaching people on the channels that they feel most comfortable conversing in?

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