To get the most out of your team and drive them towards achieving improved results you will need to measure their performance. Management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success. CloudCall dashboards are a handy way to get a quick overview of your businesses KPIs in one place. By pulling data from different reports, a dashboard provides easy to understand metrics. So, when you’re short on time or just need a brief update on performance at a glance, you’ll be able to find everything you need, quickly.
Getting an up to date, instant snapshot of your business’s performance is just one of the benefits of using dashboards. You can also easily identify and rectify downward trends, track efficiencies and set goals with information from your call data.
Real-time monitoring of relevant data throughout the day allows setbacks in performance to be identified as they occur. And might enable deeper issues to be realised and corrected. Sharing dashboards with a team can also encourage motivation, productivity and provides clear goals.
Take a look at our video below, which covers topics such as:
- Dashboards are great for quick updates on KPIs.
- With everything you need to know in one location.
- Build activity dashboards showing call analytics in real-time;
- Such as active calls, call distribution, call duration and average wait times.