Connexion Increases Candidate Response Rates through Integrated Texting

Connexion Systems + Engineering, founded in 1999, is a professional staffing firm providing full-service recruitment capabilities across the US. Connexion provides their team with the most up to date technology solutions, which led them to CloudCall.

The Challenge

The Challenge: Without an integrated texting solution, recruiters used their personal phones to text – resulting in a disconnected experience for candidates.

 

Recruiters had to spend time manually logging the notes into Bullhorn every time they had a conversation over text on their personal phone. However, not everyone was logging all the valuable data from the interactions. As a result, it was not an easy process to track or monitor.

Another challenge Connexion faced: a top performer was moving to a new part of the country. This recruiter needed to connect with the team, but their former platform wouldn’t easily support remote workers.

Connexion required a phone system that would offer text messaging capabilities and the ability for recruiters to work remotely. To maintain a leading staffing operation, Connexion deploys the latest recruitment technology to its staff. In 2018, after exploring what other unified communications solutions were on the market, Connexion adopted CloudCall, which directly integrates into their current ATS/CRM, Bullhorn.

The Solution

With CloudCall, Connexion recruiters use the same phone number for calling and texting candidates, without leaving Bullhorn.

 

Dan Cushing, Managing Partner at Connexion, reveals the benefits of integrated communications for his team saying, “It’s fully integrated and it works, that’s why it won out.” His team loves CloudCall because everything they do integrates directly into Bullhorn.

Dan runs a desk too – allowing him to use CloudCall to make placements faster by increasing the quality of conversations with candidates through texting.

Text conversations between Connexion recruiters and candidates are stored in Bullhorn as full conversations in one frame, making it easy to find valuable information about candidates without searching through individual notes.

With CloudCall, Connexion can allow anyone to work from home while maintaining visibility into their workflows. This gives Connexion a greater ability to retain top talent than other recruitment firms.

The Results

CloudCall’s mobile functionality and unified communications has improved Connexion’s employee and candidate experience.

 

Text conversations between Connexion recruiters and candidates are stored in Bullhorn as full conversations in one frame, making it easy to find valuable information about candidates without searching through individual notes.

With CloudCall texting, Connexion recruiters can call or text candidates using the same number, dedicated to each individual recruiter. “We used to have the problem that clients would text back to us on our landline and we couldn’t respond,” Dan remembers, “we’d have our reps messaging them back from a personal mobile number they wouldn’t recognize, it was ridiculous.”

Tech-savvy recruiters at Connexion have been quick to embrace the texting solution CloudCall offers. Everyone is able to use the feature along with work phone number and access it through the CloudCallGo! for Bullhorn mobile application.

By staying connected with CloudCallGo! Mobile app, Connexion recruiters can text candidates at their desk or out of the office. Work can happen anywhere and now they can also place candidates if they are at lunch or on the go. CloudCall has given Connexion the tools to retain top talent working anywhere, while scaling their recruitment business.

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