CloudCall turns your CRM into a powerful communications solution.

Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.

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Popular Features
that will boost your business’s efficiency and customer experience


Click-to-Call

Allows users to initiate calls directly by clicking the customer’s records within the CRM, increasing user efficiency.

'Drop'
a Voicemail

Additional Feature

With an estimated 40% of all out-going calls going to voicemail, Voicemail Drop can save users valuable time that can be used to make more calls. Each user can have up to 5 pre-recorded messages that can be left with a click of a button. The user can leave a carefully composed pre-recorded message and are free to move on to their next call.

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Inbound
Screen Pops

Receive pop-up alerts with links to customer records. This helps to reduce call handling times and gives users an increased awareness of the caller’s id and account.

Cloud-based
Telephony System

CloudCall is one of the world’s most integrated cloud-based communications systems. It is suitable for businesses that want an easy to deploy, scalable and sophisticated telephony infrastructure, as it is a cloud-based PBX that does not require any additional equipment purchase or installation.


CRM Integration

CloudCall’s functionality can integrate smoothly with CRM systems, providing you with contact centre software straight from your CRM.

Real-time Performance
Analytics and Dashboards

Provides clear and unlimited access to users’ activities which can be used to drive and improve results. CloudCall measures the team’s performance down to each individual.

CRM Sync
on the Move

All inbound and outbound call records, notes, categories and recordings are saved and synced into your CRM, using our telephony integration.

Log, Record
& Replay Calls

Automatically log, record and replay calls using CloudCall’s call recording software. This reduces business risk, enhances the customer experience and is also beneficial for training purposes. With advanced call recording, users can pause and resume call recordings while collecting sensitive information. This is beneficial if your business needs assistance with PCI DSS compliance.

Outbound
Campaigns

Additional Feature

Our Progressive Dialler/Dialer will automatically dial outbound calls from prepared lists greatly improving productivity of your outbound calling teams.

CloudCall Features
on any Website

All of CloudCall’s functionality - available using Google Chrome. The CloudCall Chrome extension provides cloud telephony services by directly linking webpages to your phone and CRM system - syncing all calls and notes automatically.

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Automatic
Call Distribution

Additional Feature

Our ACD functionality queues and distributes inbound calls to the next available team member. Helping to reduce waiting times and improve customer experience.

Outlook
Integration

CloudCall’s functionality integrates smoothly with Outlook so you are able to make calls directly from your inbox and receive inbound call notifications all within your email.

Queue
Callback

Additional Feature

On the days when your business experiences high call volumes, Queue Callback helps to improve your customer’s experience by letting them choose between requesting a callback or leaving a voicemail. These callers are automatically added to an outbound call campaign where they are contacted by the next available team member. This solution has been built to tailor for your business’s needs.

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Monitor, Whisper,
Barge

Additional Feature

These controls allow supervisors to monitor on-going calls for an increased awareness of the customer’s experience and enhanced customer resolution rates. This call management feature allows supervisors to listen in and join users’ conversations.

Local
Presence

Additional Feature

Did you know that people are four times more likely to answer calls from local numbers?* This helps to ensure that your business has more conversations, leading to increased sales. Local Presence allows you to dynamically display a number that is local to the destination that you are calling.

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*Statistic from softwareadvice.com

What our clients think.

Allen Recruitment
"Compare your Healthcare enjoy high quality calls following CloudCall's implementation" Compare your Healthcare Read More
"Initiafy enjoys increased sales team productivity with CloudCall for Salesforce" Initiafy Read More
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