Here at CloudCall we want to make your working day easier and more efficient. Take a look at how we can help your contact centre teams fly through calls and have those important conversations, without having to deal with annoying manual processes.
- Resolve customer issues by routing people to the right call groups with automatic call distribution.
- Never lose a conversation and help resolve potential disputes with Call Recording.
- Keep up to date with your team’s activities with the Supervisor Panel.
- Team member struggling on a call? Step in and save the day with Monitor, Whisper, Barge.
- Be prepared for any call by having customer info at hand with Screen Pops.