Here at CloudCall, we understand that researching CRM Computer Telephony Integrations (CTI) can be a daunting task. There are many technical terms that you are sure to encounter, and you may find yourself thinking: what do they actually mean?
Here are 4 of the most common terms you may come across:
- Computer Telephony Integration (CTI) enables interactions on a telephone and a computer to be integrated or co-ordinated.
- Asynchronous Digital Subscriber Line (ADSL) allows a standard telephone line to be used like a broadband line for transmission of large amounts of data.
- Direct Inward Dialling (DID) also known as Direct Dial-In (DDI) is an individual phone number for each person or department within a business.
- Quality of Service (QoS) manages network resources by prioritising certain types of data on a network. This could be data traffic to reduce latency, jitter, availability and packet loss on the network.
Keep an eye out for the jargon busting guide we will be releasing shortly. If you would like more information on CRM Computer Telephony Integrations, please get in touch with a member of our team.