From Headache to Harmony: Our Search for the Perfect Headset

From Headache to Harmony: Our Search for the Perfect Headset

In an average week, how many hours do you spend on the phone? If you are in sales, recruitment, customer service or many other fields, the majority of your day is spent tied to your desk phone – or more accurately, your headset.

As your link to the outside world, your headset is a powerful tool that can be your best friend or your worst enemy. However, finding one that is friend and not foe, is sometimes harder than closing your end of quarter deals. We know all you’re looking for is a functional headset – one that will cancel out the sound of your neighbor busily making deals (or more likely watching YouTube videos) and not give you headaches from protruding pieces of plastic. Is that really too much to ask? We don’t think so.

Recently at CloudCall, we were looking for headsets for our sales reps and support team, so we understand the struggle and wanted to share our insights on the best options we found.

Affordable Options

Plantronics C310/C320

This basic USB corded headset for softphones is solidly in the “bang for your buck” category. The downside is being tied to your desk, but if you don’t mind a corded model this one offers good audio quality for your money. Call answer/end, mute and volume adjustment available on cord for convenient access.

Ideal for smaller offices with less noise, as this headset will not cancel out your neighbor’s phone calls. Unfortunately, our team said they had some complaints from call recipients about the noise during calls. However, it can be found as cheap as $35 on Amazon, so it’s a good cheaper option.

Logitech H600

Another affordable choice, coming in at $69.99 from the Logitech site, this is similar quality to the Plantronics C310/C320 but with the flexibility of wireless. With somewhat more substantial ear covering, it muffles a bit more outside noise, but these definitely don’t offer advanced noise canceling.

The biggest downside is the limited wireless range, so it would be better for teams that don’t want the annoying cords of a wired headset but also don’t roam too far from their desks.

Big money, Big results

Plantronics CS540

This wireless headset is a pricey option, starting at $319 on the Plantronics site, but can be found as low as $192 on Amazon. Thankfully, if you are going to spend the cash, you’ll get your money’s worth, as this headset provides amazing noise cancellation and roaming capability of up to 350 feet. I don’t know about your office, but that gives more than enough room for our sales reps to roam. It also features one-touch call answer/end, volume adjustment and mute.

This CS540 is convertible, so you can wear it over-the ear, over-the head or behind the ear. The CS500 series also offers other styles where both ears can be covered if you prefer.

Plantronics Savi W700/710

While this option is also on the expensive end ($399 from the Plantronics site), it is actually three headsets in one, so you get more value for your money. It enables you to connect via Bluetooth to your mobile device, connect via USB to your softphone and connect to your desk phone all at once.

Same features you’d expect from a high-end headset, including 350 feet of wireless range and one touch call answer/end, volume adjustment, mute and flash controls across devices.

Our team found the echo cancellation and call quality were amazing, and this is the headset we ended up getting for our sales and support teams.

We hope one of these options will fit your needs and stop you from suffering through terrible call quality. We’ll be sure to check back in a few months after our team has used the Plantronics Savi for a while longer and let you know how it holds up.

If you have any other great suggestions, please leave a comment below.

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