Improve training with CloudCall | CloudCall

It can be hard to provide support your call center team when your agents are working remotely.

Our CRM integrations allow you to assist your agents on live calls, create a library of past calls (both good and bad) and assess the outcomes of every call your team makes.

Real-time dashboards help you to monitor your team’s activities and give you a clear picture of how the team are getting on.

There are loads of features that can benefit you whilst training your team, but here are three features you’ll get from a CloudCall integration, which will improve the support you give to your team:

Supervisor panel

Provide support to all your agents; being able to Monitor, Whisper or Barge into live calls.

Call recording

Collate a library of past communications, to show examples of best practice to new starters.

Call reports

Get a birds-eye view of interactions your team are having and set KPIs based on their actions.

Want to know more about what CloudCall can offer your business? Book in for a demo today. You won’t regret it.

Charlie Driver

About Charlie Driver

Charlie is our Content Marketing Associate, based at our Head Office in the UK. He helps to write and create a range of content for our website and blog. In his spare time Charlie is passionate about music, films and travel.