CloudCall will help you:
Improved Call Compliance
These days, we understand that call recording is an important feature for many businesses and that they are used in many aspects of the business, such as training. Our advanced call recording offers your agents the ability to pause the call recording whilst taking sensitive information, such as credit card details. This offers assistance in managing compliance with PCI DSS regulations.
Improve Customer Experience
Features such as Auto Attendant help to guide customers to the correct department. Automatic Call Distribution (ACD) and calling groups ensure that customers are put through to the first available agent.
Our Queue Callback feature allows customers to either leave a voice message or request a callback. This automatically adds them to a relevant campaign and the next available agent will call them back, reducing waiting times.
Save Time & Make More Calls
If you make a high volume of outbound calls, our progressive dialler/dialer allows you to upload call lists into the outbound campaign section so that your team are fed their calls, improving your team’s productivity.
Other features such as Inbound Screen Pops automatically load a customer’s records during inbound calls, so that you no longer have to spend valuable time, searching through your records. Simply answer the call and the record is ready for you to record and add notes.