CloudCall will help you:
Improved Customer Data
We have great features designed to make using your CRM easier, and to improve your user adoption and business processes. Click-to-Call allows you to call directly from the CRM, avoiding mis-dials and ultimately saving you time. You can also assign category to your calls, add notes and assign follow up tasks during the call.
Save Time & Make More Calls
If you make a high volume of outbound calls, our progressive dialler/dialer allows you to upload call lists into the outbound campaign section so that your team are fed their calls, improving your team’s productivity.
Other features such as Inbound Screen Pops automatically load a customer’s records during inbound calls, so that you no longer have to spend valuable time, searching through your records. Simply answer the call and the record is ready for you to record and add notes to.
Better Visibility of Team Performance
The CloudCall Portal allows you to monitor performance at team and individual levels. You are able to see call activity, duration and the type of call. Our existing customers say that these reports are extremely useful for their management reports as it creates a healthy competition within their teams. Our management tool comprising of ‘Monitor, Whisper, Barge’, allows you to listen in on calls, advise team members and, if necessary, take over the call.