CloudCall will help you:
Increased Call Volumes
If you make a high volume of outbound calls our progressive dialler/dialer allows you to upload call lists into the outbound campaign section so your team are fed their calls, improving your team productivity.
Other features such as our Inbound Call Screen Pop allow you to quickly access customer records so you no longer have to spend valuable time searching for records. Simply answer the call and the record is available via a click on the contact link.
Leaving a voicemail can take up precious time for Sales Teams. Our ‘Voicemail Drop’ feature allows your agents to pre-record 1 unified Corporate Message and up to 5 Personalised Messages that can be left at the click of a button. Voicemail Drop will both save time and boost your call volumes.
Better Visibility of Team Performance
The CloudCall Portal allows you to monitor performance at team and individual level. You are able to see call activity, duration and the types of calls. Our existing customers say that these reports are extremely useful for their management reports and also create a healthy competition within their teams.
Our Monitor, Whisper, Barge management tool allows you to listen in on calls, advise team members and if necessary take over the call.