LOCAL PRESENCE

Increase

pick up rates

Contacts not answering their phones is stopping your team from reaching their goals. It’s inefficient and takes time away from those contacts that do pick up. A familiar area code that is local to the contact has been shown to significantly improve the probability of them picking up.

What is Local Presence?

Local presence is a feature in telecommunications that allows businesses or individuals to display a phone number that appears to be local to the area they are calling. The purpose of this feature is to increase the likelihood of call recipients picking up the call by making it appear more familiar and relevant to them.

Bring your team closer to your customers, wherever they are

Sometimes it feels like nobody wants to speak to your team which can have a big impact on performance and morale. We design tools that at the very least, give your team more opportunities to make someone’s day.

People are four times more likely to answer a local call

Your contacts are more likely to pick up the phone if they think you’re calling from down the road. Using a local number will help you to build more meaningful connections and will make contacts feel more comfortable when they recognise a local area code.

Maximize opportunities

In an economic downturn, your team needs to hit more home runs with fewer opportunities which is tough. By increasing pick up rates using Local Presence you can maximize the opportunities to make the connections needed.

The right impression

Your team doesn’t always have time to create the right impression on a call. By using Local Presence, you are setting them up to be more successful due to the contact being reassured by seeing a local area number.

On the go

Teams that are away from the office can often default to using their personal devices which means that each communication is not always captured reducing visibility and increasing admin. With our mobile app you have CloudCall in your pocket including Local Presence.

How does Local Presence help my worklife?

Meet Margot*

HITTING TARGETS

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“Local Presence is something that l’d never really thought of before but the way it helps me to make more connections, means that I feel like there is a larger number of prospects from which I can hit my targets”

Meet Jerry*

LOCATION, LOCATION, LOCATION

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“Being able to extend our reach, and still feel like we are local is great. This is especially true when considering that our own team is not located in a single place and can work from anywhere”

Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.

CloudCall Local Presence

When making outbound calls, especially to individuals or businesses in different geographical locations, it can be challenging to establish trust and engagement. Call recipients often hesitate to answer calls from unknown or unfamiliar area codes, as they may be wary of telemarketing or spam calls. This is where the local presence feature comes into play.

The local presence feature works by dynamically changing the caller ID to match the local area code of the person or organization being called. For example, if a business is located in New York but is making a call to Los Angeles, the local presence feature would display a phone number with a Los Angeles area code, making it appear as if the call is originating from a local source.

Local presence can be implemented using advanced telecommunications solutions or virtual phone systems. These systems allow businesses to choose and display different area codes for their outbound calls, based on the location of the recipient. The technology dynamically assigns local numbers to calls, giving the appearance of a local presence.

It’s important to note that while local presence can increase answer rates and engagement, it is crucial to use this feature responsibly and ethically. It should be used in compliance with applicable laws and regulations, and businesses should prioritize building genuine relationships with their customers and prospects.

Increased Answer Rates: By displaying a local phone number, the local presence feature increases the chances of call recipients answering the call. When people see a familiar area code on their caller ID, they are more likely to perceive the call as relevant or important, leading to higher pick-up rates.

Enhanced Trust and Engagement: Local presence creates a sense of familiarity and trust. When individuals or businesses receive calls from local numbers, they are more inclined to view the call as legitimate and relevant to their needs. This can result in improved engagement and a higher likelihood of fruitful conversations.

Improved Customer Satisfaction: Local presence can contribute to a better customer experience. When customers receive calls from numbers that they perceive as local, it enhances their perception of personalized service and attentiveness. This can positively impact customer satisfaction and loyalty.

Localized Marketing and Sales: For businesses operating in multiple locations or targeting specific geographic markets, local presence helps in localized marketing and sales efforts. By appearing as a local caller, businesses can establish a stronger presence in the target market and tailor their messaging to specific regional preferences or needs.

Higher Conversion Rates: The increased answer rates and improved trust resulting from local presence can lead to higher conversion rates. By getting more calls answered and engaging with prospects or customers in a familiar and trusted manner, businesses have a greater chance of successfully communicating their message, generating leads, and closing deals.

We’re so confident that you’ll love CloudCall o1, we’ll buy out your existing contract.

CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.

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