After speaking with OfficeWorks Marketing Manager, Greg Valenzuela, it became evident that the biggest challenge for OfficeWorks would be finding a solution that would help them scale quickly without sacrificing quality. They wanted to coach teams on best practices and improve the quality of every interaction. When looking at different solutions, OfficeWorks knew they also wanted better analytics and call recordings built into their Bullhorn environment. This led them to CloudCall.

Now with CloudCall, OfficeWorks can scale quickly by adding remote users and have completely eliminated their physical office, without losing visibility into their team’s performance.

It’s easy to scale a business when everything the employees need comes in a small square box containing a laptop and a headset.

Greg had the opportunity to lead the OfficeWorks transition to a hosted and integrated phone system. Not only has this transition the growth of the team, but it has increased work life balance for everyone, including Greg. If Greg is traveling, he can connect to work from the hotel room during the day. Anyone at OfficeWorks has the freedom to work from their local Starbucks or take off for vacation and stay connected with CloudCall for Bullhorn.

With CloudCall’s reporting dashboard, names are color coded by activity. Until someone hits a certain threshold of calls, their name will stay red. When they hit their goal, the bar turns green automatically; creating healthy competition between team members, uniting them with a common goal no matter how far apart they are working. Dashboards can be accessed easily online – so there is no longer a need for an office with big screen TVs to display metrics.

During a call power hour, the first recruiter to reach 50 calls for the day is rewarded with an Amazon (or Starbucks) gift card. By using CloudCall’s power dialer tool, which allows the recruiters to fly through candidate lists in Bullhorn, this task is more achievable than ever before. Another recruiter favorite is Click-to-Call, which saves time since they no longer dial the number manually.

OfficeWorks takes CloudCall’s call recordings feature beyond the sales and recruitment departments. Compliance managers use call recordings in their department to listen in on credentialing specialists when they onboard candidates. Managers can help in difficult conversations by giving guidance using CloudCall’s whisper feature. This live coaching feature gives new specialists more confidence to traverse through difficult calls on their own, while staying compliant.