Our Features

Grow your business – Have more conversations

See them in action

You can tailor CloudCall so that it suits your business needs. Discover the possibilities when integrating your communications with your CRM.

Enhance productivity with single click-to-dial from your CRM or business software

Click to Dial

Improve your efficiency by making calls with a single click from your CRM or business software.

Power Dialer

Boost your calling activities by uploading prepared contact lists into the dialer. This automatically dials through the list and ensures that more time is spent talking to your contacts.

Local Presence

Increase pick-up and connection rates with Local Presence, which allows you to dynamically display a number that is local to the area that you are calling.

Voicemail Drop

Leave a pre-recorded voicemail with a single click. With up to 5 pre-recorded messages, you’ll be able to leave carefully composed messages, increasing the likelihood that your contacts will call back.

These inbound features were built to make sure that you’re able to offer your customers the best experience. They provide your callers with a simple and straightforward way of communicating with your company.

Inbound Screen Pops

Ensure that you are fully prepared for every call with inbound screen pops that open the caller’s CRM record.  

IVR

Improve your caller’s experience with an automated IVR that collects information and routes the call to the appropriate team or individual.

Queue Callback

Minimize your caller’s average wait times with Queue Callback, allowing callers in busy inbound queues to either request a call back or leave a voicemail. 

Automatic Call Distribution (ACD)

Provide effective workforce management through an ACD that uses advanced analytics to route callers to the best available individual.

Calling Groups

Create calling groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.

SMS text messages remain an imperative method of communication in both B2B and B2C markets. These features give you the ability to communicate on a mass scale, enabling you to work faster.

One-to-one SMS

Send and receive one-to-one text messages directly from within CRM contact records. 

Broadcast messaging

Boost response rates with Broadcast messaging, which provides a cost-effective way of sending bulk text messages to multiple CRM records. 

Conversation logs

Full, searchable conversations are logged and recorded against the relevant contact records within your CRM.

With the growth of collaboration and IM tools, your business needs to be able to capture every interaction when teams and individuals collaborate.

Work faster

Send direct instant messages internally, one-to-one or to groups.  

Spaces

Increase collaboration with teammates and colleagues with public conversation Spaces, providing an area for users who communicate regularly about specific topics or subjects.

Clips

Use Clips to extract relevant parts of all instant messages conversations and sync these interactions against the contact’s CRM record. 

We understand how important it is for you to measure and manage your team’s activities. Our solution offers you the best tools that you can use to keep track of your team’s activities.

Call Reports

Access real-time reports on all communications, helping you to monitor your team’s activities. 

Real-Time Dashboards

Build and create your own activity dashboards, providing advanced analytics in real-time. 

Supervisor Panel

With the Supervisor Panel, management teams can monitor and interact with live calls, which is ideal for training, monitoring and encouraging best practices.

Call Recording

Record, store and playback calls from your database. Call recordings can be paused while taking sensitive information, which can assist in managing compliance. 

Call Logs

Capture all essential call information, including call categories, notes and recordings, providing you with an enhanced view of all activities. 

CloudCall Portal

Have full control of your team’s settings from the CloudCall Portal. You’ll be able to manage your organization’s call profiles, configure all of your settings, manage user and service accounts and access real-time activity reports and call recordings.

With a cloud-based PBX system, you’ll be able to use all of the great features that a traditional phone system offers, without the additional expenses and complications.

Call Forwarding

Finished with work or out of the office? With Call Forwarding, your calls can be directed to other groups, people, devices or even automated messages, which ensures that calls are never missed. 

Call Controls

Built-in call controls to hold, mute, transfer, conference and pause the call recording – the dial pad enables you to streamline your calls directly in your CRM or business software.

Conference Calls

Connect with up to 10 participants in a CloudCall Conference Room. These calls are recorded and stored in the CloudCall Portal so that you have a record of all of your important conversations.

With a growing demand for flexible working options, it may be necessary for your company to offer and provide flexible work. With CloudCall, this is easy to do through the ability to configure your users’ devices and the CloudCall mobile app, so that you can make calls and work from anywhere.

Fluid Work Options

Work anywhere with CloudCall’s dynamic system and be able to use any device to make and receive calls. We make it simple for people and teams to work flexibly and productively, as there are no limits to their calling activities.

CloudCall Go!

Extend CloudCall’s functionality to your mobile, with the CloudCall Go! mobile app. Calls from your mobile devices and cell phones are logged, recorded and synced directly to your database, so even when you’re on the move, you’ll be sure that your conversations are still accessible.

CRM Integration

CloudCall has a deep integration with a number of CRM systems. Through these integrations, you’ll have access to all of these valuable telephony features, directly from your CRM – streamlining your business processes and improving your communications.

All of these great features have been built with you in mind, helping you to be more productive and offer a great customer experience.

Click to Dial

Enhance productivity with single click-to-dial from your CRM or business software.

Power Dialer

Boost calling activities by uploading prepared contact lists and automatically dial through the Power Dialer.

Local Presence

Dynamic Local Presence allows you to display a number that is local to the area that you are dialing, boosting pickup rate.

Voicemail Drop

Leave a pre-recorded voicemail with a single click. With up to 5 pre-recorded messages, you’ll be able to leave carefully composed messages, increasing the likelihood that your contacts will call back.

Automatic Call Distribution (ACD)

Route your callers directly to available team members. The ACD accesses advanced analytics including the number of calls that each individual has taken, its duration and their availability and directs the call to the best available person, providing effective workforce management.

Calling Groups

Create calling groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.

Inbound Screen Pops

Ensure that you are fully prepared for every call with inbound screen pops that open the caller’s CRM record.

IVR

Improve your caller’s experience with an automated IVR that collects information and routes the call to the appropriate team or individual.

Queue Callback

Minimize your caller’s average wait times with Queue Callback, allowing callers in busy inbound queues to either request a call back or leave a voicemail

Call Recording

Record, store, and playback calls directly in your database. You can pause the call recording whilst taking sensitive information, which offers assistance in managing compliance with PCI DSS regulations.

Call Logs

Capture all essential call information including call categories, notes and call recordings, which can be accessed directly from your CRM system, giving you a better understanding about your interactions with your contacts.

CloudCall Portal

Have full control of your team’s settings from the CloudCall Portal. You’ll be able to manage your organization’s call profiles, configure all of your settings, manage user and service accounts and access real-time activity reports and call recordings.

Call Reports

Access real-time KPI reports on all inbound and outbound calls, helping you to monitor your team’s activities. There are plenty of report configuration settings available, so you’ll be able to build highly customized reports.

Real-Time Dashboards

Build and create your own activity dashboards, providing advanced call analytics in real-time, with information such as active and missed calls, call distribution, call duration and average wait times.

Supervisor Panel

Provides management teams with the ability to monitor and interact with live calls – ideal for training and monitoring, encouraging a best practice approach.

Call Forwarding

Finished with work or out of the office? With Call Forwarding, your calls can be directed to other groups, people, devices or even automated messages, which ensures that calls are never missed. 

Call Controls

Built-in call controls to hold, mute, transfer, conference and pause the call recording – the dial pad enables you to streamline your calls directly in your CRM or business software.

Conference Calls

Connect with up to 10 participants in a CloudCall Conference Room. These calls are recorded and stored in the CloudCall Portal so that you have a record of all of your important conversations.

CRM Integration

CloudCall has a deep integration with a number of CRM systems. Through these integrations, you’ll have access to all of these valuable telephony features, directly from your CRM – streamlining your business processes and improving your communications.

CloudCall Go!

Extend CloudCall’s functionality to your mobile, with the CloudCall Go! mobile app. Calls from your mobile devices and cell phones are logged, recorded and synced directly to your database, so even when you’re on the move, you’ll be sure that your conversations are still accessible.

Fluid Work Options

Work anywhere with CloudCall’s dynamic system and be able to use any device to make and receive calls. This makes it simple for people and teams to work flexibly and productively, as there are no limits to their calling activities.