Integrated CRM Communications for Microsoft Dynamics

Do more with your data with CloudCall for Dynamics. Manage all your business-critical communications from where your contact information is stored and instantly connect with your contacts. Click to dial, team dialling from tear sheets, pop-up notes, automatic call recording, and more - from your desktop or mobile devices.

  • Automate CRM processes to increase call volumes and overall user productivity
  • Capture conversations in a single interface
  • Improve customers’ experience through a single unified view
  • Provide better visibility into users’ call activities

Want to see CloudCall for Dynamics in action? Schedule a short demonstration with the CloudCall team.

Connect Your Communication Tools with Dynamics

Click to Dial

Improve outbound call efficiency with single click dialling

Progressive Dialer

Increase calling activities and fly through contact lists in the progressive dialler

Voicemail Drop

Easily leave voicemails by using Voicemail Drop with a click of a button.

Local Presence

Dynamically display numbers that match the location you are calling

Screen Pops

ID callers and access their CRM records easily using inbound screen pops

IVR

Let callers interact with your IVR set up and get directed to the right person quickly

Automatic Call Distribution (ACD)

Routes a call to the best available person using analytics and past performance history

Queue Callback

Let inbound callers leave a voice mail or request a call back rather than waiting on hold

Call Reports

Sync with Microsoft Dynamics® an review engagement with contacts through reporting & real-time dashboards

Real-time Dashboards

Create your own activity reporting dashboards access call analytics in real-time.

Supervisor Panel

Directly manage live calls from Dynamics, capturing all interactions and boosting staff productivity/performance.

Built-in Dial Pad

Integrated call controls to hold, mute, transfer and conference the calls directly in Dynamics

CloudCall Portal

Manage your call profiles, configure settings, user and service accounts and access reports and call records.

Conference Calls

Add 10 contacts with the CloudCall conference call facility. The calls are recorded and stored in your CloudCall Portal.

Call Recordings

Record, playback and store calls directly from Dynamics

Work Anywhere

Use any device to make and receive calls making work flexible without limits on your activities.

Call Logs

Capture all essential interactions including call recordings, which can be accessed from your Dynamics contact records.

CloudCall Go!

With the CloudCall Go! mobile app, make calls from your mobile device which are logged, recorded and synced to your contact's record in Dynamics

What Our Customers Say

The integration has helped our business to store our customer and client communications in one place - which has been hugely beneficial!

Swapnil PatneSalesforce Manager at M.C. Partners

Easy to integrate, simple to use and great functionality that allows our Sales professionals to improve how they manage their customers.

Mat RocheDirector & Co-Founder at Third Republic

The team at CloudCall got the system installed quickly with little downtime or hitches. My team are really enjoying using the tool and adding to their daily output.

Harry Chapman-WalkerHead of Business Development at Kallidus
Discover More by contacting our team now