Enhance Your Communications with Salesforce CTI
Do more with your data with CloudCall for Salesforce CTI. With single sign-in directly from Salesforce, make and manage all of your calls right where your contact information is stored and instantly connect with your contacts. By using CloudCall, you can add advanced telephony features that could:
- Increase Call Volumes
- Provide Better Visibility into Users’ Call Activities
- Improve Your Customers’ Experience.
Connect Your Phone with Salesforce®
Improve your efficiency by making calls with a single click from Salesforce®
Boost your calling activities by uploading prepared contact lists into the progressive dialer.
Voicemail Drop allows you to leave a pre-recorded voicemail with a click of a button.
Dynamically display a number that is local to the area that you are calling.
Identify the caller by receiving inbound screen pops, which link to the caller's record.
The IVR interacts with callers, collects information and routes the call to the appropriate person.
Automatic Call Distribution (ACD)
ACD examines advanced analytics about your team's calls and routes the call to the best available person.
Allows callers in inbound call queues to choose between requesting a call back or leaving a voicemail
Access real-time KPI reports on all inbound and outbound calls, helping you to monitor your team's activities.
Build and create your own activity dashboards, providing advanced call analytics in real-time.
Allows management to monitor and interact with live calls - ideal for training, monitoring and encouraging best practice approaches.
Built-in Dial Pad
Built-in call controls to hold, mute, transfer and conference the calls, directly in Salesforce®
Manage your organisation's call profiles, configure call settings, user and service accounts and access real-time activity reports and call records.
Add up to 10 contacts with the CloudCall conference call facility. The calls can be recorded and stored in the CloudCall Portal.
Record, store and playback calls directly in your Salesforce® contact records.
Use any device to make and receive calls, making it simple for you to work flexibly as there are no limits to your calling activities.
Capture all essential call information including call categories, notes and call recordings, which can be accessed from your Salesforce® contact records.
With the CloudCall Go! mobile app, make calls from your mobile device which is logged, recorded and synced to your contact's record in Salesforce®.
What Our Customers Say
The integration has helped our business to store our customer and client communications in one place - which has been hugely beneficial!Swapnil PatneSalesforce Manager at M.C. Partners
Easy to integrate, simple to use and great functionality that allows our Sales professionals to improve how they manage their customers.Mat RocheDirector & Co-Founder at Third Republic
The team at CloudCall got the system installed quickly with little downtime or hitches. My team are really enjoying using the tool and adding to their daily output.Harry Chapman-WalkerHead of Business Development at Kallidus