Enhance Your Communications with Salesforce CTI

Do more with your data with CloudCall for Salesforce CTI. With single sign-in directly from Salesforce, make and manage all of your calls right where your contact information is stored and instantly connect with your contacts. By using CloudCall, you can add advanced telephony features that could:

  • Increase Call Volumes
  • Provide Better Visibility into Users’ Call Activities
  • Improve Your Customers’ Experience.
CloudCall for Salesforce CTI. Click to dial, power dialer

Want to see CloudCall for Salesforce CTI in action? Schedule a short demonstration with the CloudCall team.

Connect Your Phone with Salesforce®

Click to Dial

Improve your efficiency by making calls with a single click from Salesforce®

Progressive Dialer

Boost your calling activities by uploading prepared contact lists into the progressive dialer.

Voicemail Drop

Voicemail Drop allows you to leave a pre-recorded voicemail with a click of a button.

Local Presence

Dynamically display a number that is local to the area that you are calling.

Screen Pops

Identify the caller by receiving inbound screen pops, which link to the caller's record.

IVR

The IVR interacts with callers, collects information and routes the call to the appropriate person.

Automatic Call Distribution (ACD)

ACD examines advanced analytics about your team's calls and routes the call to the best available person.

Queue Callback

Allows callers in inbound call queues to choose between requesting a call back or leaving a voicemail

Call Reports

Access real-time KPI reports on all inbound and outbound calls, helping you to monitor your team's activities.

Real-time Dashboards

Build and create your own activity dashboards, providing advanced call analytics in real-time.

Supervisor Panel

Allows management to monitor and interact with live calls - ideal for training, monitoring and encouraging best practice approaches.

Built-in Dial Pad

Built-in call controls to hold, mute, transfer and conference the calls, directly in Salesforce®

CloudCall Portal

Manage your organisation's call profiles, configure call settings, user and service accounts and access real-time activity reports and call records.

Conference Calls

Add up to 10 contacts with the CloudCall conference call facility. The calls can be recorded and stored in the CloudCall Portal.

Call Recordings

Record, store and playback calls directly in your Salesforce® contact records.

Work Anywhere

Use any device to make and receive calls, making it simple for you to work flexibly as there are no limits to your calling activities.

Call Logs

Capture all essential call information including call categories, notes and call recordings, which can be accessed from your Salesforce® contact records.

CloudCall Go!

With the CloudCall Go! mobile app, make calls from your mobile device which is logged, recorded and synced to your contact's record in Salesforce®.

What Our Customers Say

The integration has helped our business to store our customer and client communications in one place - which has been hugely beneficial!

Swapnil PatneSalesforce Manager at M.C. Partners

Easy to integrate, simple to use and great functionality that allows our Sales professionals to improve how they manage their customers.

Mat RocheDirector & Co-Founder at Third Republic

The team at CloudCall got the system installed quickly with little downtime or hitches. My team are really enjoying using the tool and adding to their daily output.

Harry Chapman-WalkerHead of Business Development at Kallidus
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